ARRS Care Co-ordintorNHS

Job summary

Job Title: Care Coordinator Location: Trowbridge Surgery, Hackney Hours: 30 hours Salary: £25,903.64 - Pro-rated Responsible to: Practice Manager Job Purpose To provide care coordination and administrative support to patients, helping them access appropriate services and ensuring effective communication between patients, the practice and wider healthcare services. The Care Coordinator will also support the wider practice team with telephone calls, reception duties and general administrative tasks when required. Key Responsibilities Coordinate care and support for patients, particularly those requiring additional support. Contact patients by telephone to arrange appointments, follow-ups and appropriate services. Work with GPs, nurses, pharmacists and other members of the practice team to support patient care. Signpost patients to appropriate health, social care and community services. Maintain accurate and up-to-date patient records. Make and receive telephone calls and deal with patient queries appropriately.

Main duties of the job

The ARRS Care Coordinator position at Operose Health involves providing care coordination and administrative support to patients. Located at Trowbridge Surgery in Hackney, this permanent role requires 30 hours of work weekly, offering a salary of £25,903.64 per annum on a pro-rated basis. The role is primarily to aid patients in accessing suitable services while ensuring effective communication between patients, the practice, and broader healthcare services. Responsibilities include coordinating care, arranging appointments, working with practice team members like GPs and nurses, and signposting patients to relevant health and community services. Furthermore, maintaining patient records and assisting with general administrative duties are essential facets of the job.

Job description

Package Description: Job Title: Care CoordinatorLocation: Trowbridge Surgery, HackneyHours: 30 hoursSalary: £25,903.64 - Pro-ratedResponsible to: Practice Manager

Job Purpose

To provide care coordination and administrative support to patients, helping them access appropriate services and ensuring effective communication between patients, the practice and wider healthcare services.

The Care Coordinator will also support the wider practice team with telephone calls, reception duties and general administrative tasks when required.

Key Responsibilities

• Coordinate care and support for patients, particularly those requiring additional support.
• Contact patients by telephone to arrange appointments, follow-ups and appropriate services.
• Work with GPs, nurses, pharmacists and other members of the practice team to support patient care.
• Signpost patients to appropriate health, social care and community services.
• Maintain accurate and up-to-date patient records.
• Make and receive telephone calls and deal with patient queries appropriately.
• Provide reception cover, including welcoming patients and supporting the front desk when required.
• Assist with general administrative duties, including filing, scanning, referrals and processing documents.
• Support the practice with PCN and practice projects and initiatives.
• Maintain confidentiality and comply with practice policies, GDPR and information governance requirements.
• Work as part of the wider practice and PCN team to improve patient access and experience.
• Undertake any other reasonable duties required by the Practice Manager.

Person Specification

Essential:

• Good communication and interpersonal skills.
• Organised and able to manage workload effectively.
• Good IT and administrative skills.
• Ability to work independently and as part of a team.
• Professional, friendly and approachable manner.
• Understanding of confidentiality and handling sensitive patient information.
• Willingness to support reception, telephone and administrative duties as part of the role.

Desirable:

• Previous experience within a GP practice, NHS or healthcare setting.
• Experience of care coordination or working with patients requiring additional support.
• Knowledge of EMIS or other primary care systems.
• Understanding of PCN services and local community services.

About us

Operose Health is a leading healthcare organization devoted to providing high-quality and accessible primary care services across the UK. With a commitment to improving patient access and experience, Operose Health manages a range of medical and administrative functions, focusing on integrated and team-based healthcare delivery. The organization prides itself on fostering an environment where healthcare professionals can work collaboratively to offer comprehensive patient care. Operose Health emphasizes an approach that combines clinical excellence with innovative service delivery methods, aligning with broader NHS priorities to enhance community health outcomes and support patient wellness at every stage of life.