GP Surgery ReceptionistNHS
Job summary
RECEPTIONIST - NORTHGATE SURGERY, PONTEFRACT
WORK PATTERN:
Monday - 12.30pm to 6.30pm (6 hours)
Tuesday - 8am to 5.30pm with a 30 min unpaid lunch break(9 hours)
Wednesday - 1pm to 6pm (5 hours)
Thursday - 8am to 4.30pm with a 30 min unpaid lunch break(8 hours)
Friday - 8am to 5.30pm with a 30 min unpaid lunch break (9 hours)
We are looking for a experienced Receptionist to join our team. This is a busy Practice and you will be very involved in patient care, from organising appointments, using care navigation techniques (full training given), working closely with our clinical triage team, assisting on front of house, dealing with queries, organising paperwork for the clinical team, ringing patients to book in to specialist clinics, handling the movement of patient records, scanning and summarising (training given). The role is for 37 hours a week. However, flexibility is essential as you will also be expected to cover for holidays and sickness. Pay rate is competitive and you will receive 6 weeks holiday plus bank holiday. Previous experience as a Receptionist in General Practice or another busy reception environment is essential.
Main duties of the job
Making appointments for patients
Care Navigate to other services if appropriate
Deal with online services such as Patchs, Emails and GP Billing
Handling queries and requests regarding prescriptions
Register new patients and temporary residents
Ensure outstanding queries are explained and handed over to next shift, as necessary
Collect payments from patients for non-NHS services
Job description
Duties and Responsibilities
Telephone Duties
1. Making appointments
2. Taking requests for prescriptions
3. Giving out results
4. Ambulance transport bookings
5. Home visit requests
6. Deal with general enquiries and complaints
7. Contacting other providers
Reception Duties
8. Register new patients and temporary residents
9. Greet and direct patients and visitors
10. Making appointments
11. Handing out prescriptions
12. Ensure outstanding queries are explained and handed over to next shift, as necessary
13. Respond to needs of doctors and nurses during surgery
14. Collect payments from patients for non-NHS services
15. Deal with general enquiries and complaints
Filing and Administration
16. Pulling Lloyd George envelopes when requested by doctors
17. Summarising of patient notes
18. Read coding and scanning of daily post
19. Assisting with insurance paperwork
20. Assisting with QOF work and any other initiative run by the Practice
General
21. Input and extract information from Practice computer system
22. Observe health and safety guidelines at all times
23. General housekeeping (e.g. keeping reception and waiting areas tidy)
24. Any other reasonable duties as necessary
About us
Northgate Surgery is a large doctors practice in Pontefract with 16,400 patients. The practice is dynamic and innovative in the way it is run. We like to work at the forefront of change. We are heavily involved in our Primary Care network and work closely with the other Practices. Northgate surgery is a training practice with a wide variety of different students. Benefits package includes competitive salary, NHS pension and 6 weeks holiday.