Practice AdministratorNHS
Job summary
Warrengate Medical Centre is a busy and friendly town-centre Doctors surgery providing a full range of NHS services to a list size of more than 11,000 patients. We are a high achieving friendly training Practice with an excellent reputation situated in the Centre of Wakefield close to transport links and local amenities.
We are committed to maintaining our high standard of patient care and customer service in a friendly and professional environment and we are currently looking a part time Practice Administrator to join our friendly team.
This is a permanent position. The working patterns required are detailed below, however flexibility is required for covering annual leave and sickness absences.
Wednesday : 8am - 4.30pm
Thursday : 10am - 6.30pm
Friday 8am - 4.30pm
5 Great reasons to join our Warrengate team:
- Inclusive and diverse workforce
- As a training practice we support and encourage career development
- Supportive team environment
- Automatic enrolment into NHS pension scheme and access to NHS discounts and benefits
- Staff wellbeing is at the heart of our family practice ethos.
Main duties of the job
The candidates we are seeking should be experienced in delivering excellent customer service, maintaining professionalism, discretion and confidentiality at all times and able to work well under pressure both independently, and as part of a team.
You will need to have excellent communication and organisational skills, together with a caring and solution focused approach to patient related problems. The main duties will be answering phones and dealing with patients face to face, care navigating patients to the most appropriate person / service to help, dealing with repeat prescriptions, scanning, managing patient related tasks as directed by the Practice team.
You will have the ability to remain calm in difficult situations as well as having the initiative to identify outstanding workload and support the team in completing this. Flexibility to cover colleagues annual leave and sickness is essential.
Full training will be given but Medical Administration and Receptionist experience in a similar environment would be advantageous.
For more details about this position please see Job Description and Person Specification
For further information please contact Julie Woods, Office Manager on 01924 371011
Job description
Duties will include, but are not limited to:
- Booking appointments for patients following care navigation ensuring patients access the most appropriate services within the practice
- Scanning and workflowing incoming correspondence within the clinical system
- Dealing with general enquiries from patients and prioritising the management of these
- Dealing with repeat prescription orders and prescription queries
- Managing your time and workload efficiently
- Assisting with the smooth running of clinics and surgeries
- Providing help and advice to all visitors to the surgery and the building
- Registration of new patients to the Practice
- Process patients change of address and contact details within the clinical system
- Dealing with tasks that clinicians may assign to you in an effective and timely manner
- Covering colleagues shifts in the event of sickness or annual leave
- Effective communication between staff, the practice, patients and other agencies
- Understanding and implementation of the practice protocols and procedures
- Carrying out the daily tasks set for you by the Office Manager
- Attending training and staff meetings as required
- Supporting with other reasonable duties as required
- Follow the practices Infection Prevention & Control policies and protocols
About us
A Practice profile is below for reference :
- List size (approx. 11,000) Rated Good by the CQC in March 2015
- Excellent GP / ANP team (4 Partners, 2 Salaried GPs and 2 ANPs) and nursing team (4 Practice Nurses, 1 HCA and 1 GP Assistant)
- High QOF achievements
- SystmOne clinical system
- We offer all services in line with PMS Practice and also participate in all local and directly enhanced services Training practice (GP Registrars, FY2s, Nurse Students)
- We are part of an evolving network of GP Practices that are responsive to the changing climate of General Practice