DispenserNHS

Job summary

You will be working as part of a small and friendly Dispensary team, preparing and issuing medications safely, efficiently and accurately in accordance with Practice protocols. You will also deal with general enquiries and telephone calls from patients, GPs and other healthcare organisations regarding medication.

The ideal candidate will be a caring and reliable team player who is able to work confidently both independently and as part of a team. You will need to have excellent attention to detail, good organisational skills and a commitment to providing a high standard of patient care.

Main duties of the job

Main duties of the job

• Preparing and dispensing medications accurately and efficiently
• Processing repeat medication requests
• Dealing with patient, GP and healthcare professional queries regarding prescriptions
• Working in accordance with Practice protocols and escalating any clinical or medication-related queries to the appropriate clinician
• Providing flexible cover for annual leave and sickness when required

Job description

JOB DESCRIPTION

Job Title: Dispenser Department: Dispensary

Duties include, but are not limited to:

• Taking and processing requests for repeat medications
• Preparing prescriptions upon receipt of requests
• Completing VenaLink packs for community patients, including scripting, stock management and assembly.
• Receiving pharmaceutical deliveries twice daily and storing stock appropriately in accordance with manufacturers instructions
• Maintaining appropriate stock levels to minimise patient owings
• Opening the dispensary at the start of the day and closing it at the end of the day
• Handing out prescriptions at the counter and taking payment where applicable
• Responding to patient queries regarding prescriptions
• Acting as a chaperone during doctor consultations when required
• Safely disposing of patient-returned medications
• Assisting with stock checks and date checking
• Maintaining the cold chain
• Handling controlled drugs and maintaining accurate records in the designated folder
• Checking patient exemption statements are accurate and up to date
• Ensuring the dispensary area is kept clean, tidy, and that equipment is properly maintained
• Using computer systems to keep records up to date
• Processing medication requests in accordance with Practice protocols and escalating any queries or concerns to the appropriate clinician.
• Assisting, where possible, in meeting targets relating to dispensing doctor schemes
• Providing cover for staff annual leave and sickness
• Sourcing stock items classified as special items
• Attempting to source out-of-stock products from alternative suppliers
• Returning over-ordered or incorrectly ordered items to suppliers

About us

Yalding Surgery is a friendly, modern purpose-built dispensing GP practice serving a patient population of over 7,000. We dispense medication for over half of our patients.

Our clinical team consists of 5 GPs, a paramedic, 2 Practice Nurses, 1 Health Care Assistant and an GPA. We have 3 full-time dispensary staff, supported by a large reception and administration team, including our Practice Manager and Operations Manager.

We are a supportive team and are committed to providing a high standard of care to our patients.