Receptionist/Primary Care Team MemberNHS

Job summary

Overview of your organisation

West Leeds Family Practice is a forward thinking professional organisation, we have an opportunity for the right candidate to join our outstanding GP Practice. We are a high achieving QOF Practice.

We have 20,000 patients and a large team of GP's Nurses HCA and administration.

We are a Training Practice for both GP Registrars and Leeds University Medical Students.

We operate an online triage model for patients requesting appointments. The successful candidates will be given full training in care navigation and working alongside GPs to triage patients according to need. You will be an integral member of the team and, whilst working predominately on 1 site you will be expected to work across all sites according to need. We value our staff and offer opportunities for training, staff social events and close working with the wider practices in Pudsey

Main duties of the job

Administration

• Scanning documents in medical records including coding
• Send template letters as requested
• Process internal tasks created by practice team
• Process incoming and outgoing emails
• Contact other health professionals
• Process records for patients joining or leaving the practice
• Uploading/filing notes
• Maintain patient records
• Process incoming and outgoing mail

Reception

• Greeting and managing patients
• Consulting with members of practice team
• Advise patients of relevant charges for private services, accept payment and issue receipts
• Handling and processing requests for prescriptions with patients and pharmacies
• Registrations of new patients.
• Process changes in patient details (have knowledge of practice area).

Appointments

• Support patients in navigating care toward the practice and within NHS appointed service providers
• Process appointment booking and
• cancellation requests
• Deal with visits requests
• Process e-consultations
• Capturing information relevant to the nature of the booking and recording against the relevant booking

Job description

See attached Job description which gives an overview of the role but is not exhaustive and will be reviewed at regular periods

About us

West Leeds Family Practice is a very friendly practice, committed to a high level of patient care and we place value on our staff.

As the role covers 3 sites the patient population is very varied and the sucessful candidate will have the opportunity to work with a broad range of patients and clinical staff.