Clerical Officer/ReceptionistNHS
Job summary
Qualifications GSCEs or Equivalent in Maths and English Experience Previous Clerical Experience (desirable) Previous Reception/Customer Care Experience (desirable) IT Skills/computer literate. desirable Working within a fast-paced office environment (desirable) Special Knowledge Insight into role and responsibilities of post Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved. Be aware of key indicators and service level agreements within the department. Disposition / Attitude Willing to undergo job training as required on a range of Patient Administration and other Systems. Able to work on own initiative, within agreed departmental guidelines Committed to working collaboratively with colleagues and shareholders Professional attitude Practical Skills Good interpersonal skills Effectively communicate with patients and team members Able to multitask in a busy environment Prioritising and managing your workload. Organisational skills Please see the attached job description for further information about this vacancy.
Main duties of the job
We have an exciting opportunity to join our administration team as a Receptionist within the Dental Department at the Leeds Dental Institute. We are seeking a motivated, enthusiastic team player who enjoys working in a fast-paced environment. The appointed individual will provide administrative support to colleagues and the clinical team, and help to deliver a high standard of service. They will work within our patient reception, booking appointments, answering telephone calls and supporting patients to access and attend the service in an efficient manner. The suitable candidate should be a friendly, welcoming, and helpful representative of our department and the NHS. The candidate will work in the Dental department within a diverse, inclusive and collaborative team who are friendly and supportive. They will work closely with other members of our administrative team and also alongside the clinical team consisting of, consultants, specialist dentists, dental trainees, Dental Nurses and also our undergraduate department. A full induction and training will be provided with a period of mentorship to support introduction to a new role. The working hours for this post are Monday - Friday 08:30am - 17:00pm. This advert may close once sufficient applicants have applied.
Job description
For questions about this job, contact: Name: Madison Calvert Position: Supervisor Email: [email protected] Shortlisting Date: 01/10/2026 Interview Date: 07/10/2026
Job Summary We have an exciting opportunity to join our administration team as a Receptionist within the Dental Department at the Leeds Dental Institute. We are seeking a motivated, enthusiastic team player who enjoys working in a fast-paced environment. The appointed individual will provide administrative support to colleagues and the clinical team, and help to deliver a high standard of service. They will work within our patient reception, booking appointments, answering telephone calls and supporting patients to access and attend the service in an efficient manner. The suitable candidate should be a friendly, welcoming, and helpful representative of our department and the NHS.
The candidate will work in the Dental department within a diverse, inclusive and collaborative team who are friendly and supportive. They will work closely with other members of our administrative team and also alongside the clinical team consisting of, consultants, specialist dentists, dental trainees, Dental Nurses and also our undergraduate department. A full induction and training will be provided with a period of mentorship to support introduction to a new role.
The working hours for this post are Monday - Friday 08:30am - 17:00pm.
This advert may close once sufficient applicants have applied.
Why you should join our Team Come and join our diverse workforce and become part of The Leeds Way sharing our vision and values. Leeds Teaching Hospitals NHS Trust is one of the largest acute health providers in the UK and based in one of the fastest growing and vibrant cities in the north.
At Leeds Dental Hospital we aim to be a fair, inclusive and supportive CSU with positive caring teams who are champions of the Leeds Way values. Our Trust values of being kind, open and honest, responsible and one team, make us different from other Trusts and we see this as a strength, as well as a responsibility. We offer employees a range of value propositions such as job security, possible flexible working, pension scheme, cycle to work scheme, option to purchase additional annual leave, salary sacrifice scheme + more.
What you will bring to the role Qualifications
· GSCEs or Equivalent in Maths and English
Experience
· Previous Clerical Experience (desirable)
· Previous Reception/Customer Care Experience (desirable)
· IT Skills/computer literate. desirable
· Working within a fast-paced office environment (desirable)
Special Knowledge
· Insight into role and responsibilities of post
· Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved.
· Be aware of key indicators and service level agreements within the department.
Disposition / Attitude
· Willing to undergo job training as required on a range of Patient Administration and other Systems.
· Able to work on own initiative, within agreed departmental guidelines
· Committed to working collaboratively with colleagues and shareholders
· Professional attitude
Practical Skills
· Good interpersonal skills
· Effectively communicate with patients and team members
· Able to multitask in a busy environment
· Prioritising and managing your workload.
· Organisational skills
Please see the attached job description for further information about this vacancy.
About Leeds Teaching Hospital NHS Trust Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our four values are:
- Kind
- Open and Honest
- Responsible
- One Team
All our actions and endeavours will be guided and evaluated through these values
We’re committed to recruiting exceptional people to deliver outstanding services across Leeds Teaching Hospitals NHS Trust and helping every colleague reach their full potential. We’re looking for a compassionate, inclusive, and collaborative leader who shares our values and can build strong partnerships. We warmly invite applications from people from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. We’re dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond.
Application guidance: We understand that more applicants are using artificial intelligence (AI) technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Sponsorship Eligibility To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.
We reserve the right to close this advert early if we receive a high number of suitable applications.
About us
The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.