Receptionist/AdminNHS

Job summary

Join Chadwell Heath Surgery as a Receptionist/Administrator and become the first point of contact for patients, making a real difference to their healthcare experience every day. We are a friendly, well-established GP practice committed to delivering high quality patient care, supporting our local community, and fostering a positive, collaborative working environment where every team member is valued.

This is a varied and rewarding role that combines patient-facing reception duties with essential administrative responsibilities. You will support patients with appointments and enquiries, manage telephone and online requests, process clinical information, liaise with healthcare professionals and external organisations, and help ensure the smooth day-to-day running of the practice. No two days are the same, making this an ideal opportunity for someone who enjoys working with people, solving problems, and being part of a busy team.

We are looking for a motivated, organised and compassionate individual with excellent communication and IT skills, who can remain calm under pressure and provide outstanding customer service. In return, we offer a supportive workplace culture, opportunities for training and development, and the chance to build a meaningful career within primary care.

If you are passionate about helping others, enjoy working as part of a team, and want to contribute to improving patient care in your community, we would love to hear from you.

Main duties of the job

As a Receptionist/Administrator, you will play a key role in ensuring patients receive a professional, welcoming and efficient service. You will be the first point of contact for patients, helping them access the right healthcare services while supporting the smooth day-to-day operation of a busy GP practice. The role involves a combination of customer service, administration and coordination, requiring excellent communication, organisation and problem-solving skills.

Working closely with GPs, nurses and other healthcare professionals, you will help manage patient enquiries, support appointment management processes, maintain accurate records and assist with a variety of administrative tasks that contribute to high-quality patient care. You will engage with patients both in person and over the telephone, providing reassurance, guidance and support in a compassionate and professional manner.

This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment and takes pride in delivering outstanding service. The role offers variety, responsibility and the chance to make a meaningful difference to the experience of patients within the local community while developing valuable skills within the NHS primary care setting.

Job description

Job DescriptionChadwell Heath Surgery is seeking a motivated and professional Receptionist/Administrator to join our friendly and dedicated practice team.

The successful candidate will play a vital role in supporting the delivery of high-quality patient care by providing an efficient, courteous and responsive reception and administrative service. As the first point of contact for patients and visitors, you will be responsible for creating a positive experience while ensuring the smooth day-to-day operation of the practice. [CHS -Recep...ion - Copy | Word]

Main Duties of the Role

• Provide a welcoming and professional reception service to patients, visitors and healthcare professionals.
• Manage incoming telephone calls, online requests and face-to-face enquiries, directing patients to the most appropriate service.
• Process appointment requests and maintain the clinical appointment system.
• Support the registration of new patients and update patient records accurately.
• Process clinical correspondence and accurately enter information into patient healthcare records.
• Scan, photocopy and file documentation in accordance with practice procedures.
• Manage incoming emails, e-consults and administrative tasks within agreed timescales.
• Assist with prescription-related administration and patient enquiries.
• Liaise with GPs, nurses, healthcare professionals and external organisations to support patient care.
• Action routine practice tasks, including call and recall programmes, DNA processes and other administrative workflows.
• Maintain confidentiality and comply with information governance, safeguarding and data protection requirements at all times.
• Support colleagues across the practice and provide cover during periods of staff absence where required.
• Contribute to maintaining a clean, safe, organised and professional working environment. [CHS -Recep...ion - Copy | Word]

About the Successful CandidateWe are looking for an individual with excellent communication and customer service skills who enjoys working in a busy environment. You should be organised, reliable and able to manage competing priorities while remaining calm and professional. Previous experience within an administrative, reception or healthcare setting is desirable, together with good IT skills and the ability to work effectively both independently and as part of a team.

The post holder may be required to undertake additional duties appropriate to the role to support the effective running of the practice.

About us

About Us

Chadwell Heath Surgery is a well-established and forward-thinking GP practice dedicated to delivering high-quality, compassionate healthcare to our local community. We pride ourselves on providing patient-centred care while creating a welcoming, supportive and inclusive environment for both patients and staff.

Our team consists of experienced clinical and non-clinical professionals who work closely together to ensure patients receive the best possible service. We value teamwork, respect, integrity and continuous learning, and we encourage all staff to contribute ideas that help improve the way we work and the care we provide.

At Chadwell Heath Surgery, we understand that our people are our greatest asset. We are committed to supporting staff wellbeing, professional development and career progression through ongoing training opportunities and a collaborative workplace culture. We foster an atmosphere where colleagues support one another, celebrate successes together and work collectively to overcome challenges.

By joining our practice, you will become part of a friendly, dedicated team that is passionate about making a positive difference to patients' lives every day. If you are looking for a rewarding role in a supportive and professional healthcare environment, Chadwell Heath Surgery offers an excellent opportunity to develop your skills and build a fulfilling career in primary care.