Outpatient Clinic Coordinator - EalingNHS
Job summary
Moorfields Eye Hospital invites applications for the post of Outpatient Clinic Coordinator at Moorfields at Ealing.
This post requires hours that cover the administrative duties from 08:00-16:00, 09:00-17:00, 10:00 -18:00.
Rota based which is an onsite role.
This vacancy is advertising two roles. The first is a fixed term post offering up to period of 10 month, which will end on 30th June 2027 as there may be some delays in recruitment. The second post is a permanent one.
Main duties of the job
- To provide effective clinic management, reducing over-booking of clinics and helping to ensure a positive experience for patients.
- To provide a professional, comprehensive and efficient reception and administration service to the Trust's outpatient clinics based at Moorfields North satellite sites.
- To promote a positive image of the Trust's outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating acommitment to putting patient care first.
- To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
- To ensure adherence to the Trust's Access Policy at all times.
- To work as part of a large administrative team and provide cross- cover as and when required.
- To actively reduce the number of hospital appointments not attended by confirming follow-up appointments with patients face-to-face where possible.
Job description
- Reception duties include: meeting and greeting patients on arrival to the hospital, checking patients into the appropriate clinics using the Trust patient administration system, booking clinic appointments, and accurate recording of patient data.
- Additional administrative duties include: ensuring clinics are booked to profile, prepping patients notes, answering queries (by telephone and in person), filing, scanning, booking patient transport and supporting the Assistant Clinic Manager with clinic cancellations and other administrative duties.
- To provide effective clinic management, reducing over-booking of clinics and helping to ensure a positive experience for patients.
- To provide a professional, comprehensive and efficient reception and administration service to the Trusts outpatient clinics based at Moorfields North satellite sites.
- To adhere to all agreed Key Performance Indicators for data quality, providing exception reports where these are not met.
- Respond to telephone enquiries from patients and staff promptly and in a courteous and professional way, adhering to service guidelines and standards. It is expected to deal with concerns as appropriate in order to maintain the efficiency of the service.
- Respond accurately to patient queries regarding their treatment pathway, explaining in simple terms where required, referring to relevant colleagues were required.
- To arrange transport bookings for patients as necessary.
About us
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport link
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.