Assistant AdministratorNHS
Job summary
We are currently looking to recruit an enthusiastic and motivated Assistant Administrator to provide administrative support and reception duties to our team.
We are based at the heart of Peterborough City Centre at Town Hall, near the Bus & Train stations, providing convenient transport links. This position requires working on-site only, with no work-from-home option.
Working hours:
Mon, Tues, Thurs, Fri - 09:00 - 17:00Alternate Wednesday: 09:00 - 14:20
Although the role has set working days, we are also looking for someone who can be flexible and help provide cover during staff absences.
Main duties of the job
Your main duties will be meeting and greeting Service Users, updating our patient electronic system, answering calls, some of which might be of a sensitive nature. You will need be empathetic, with a natural drive to help and find an answer to patients' enquiries.
Admin duties will include sending appointment letters, printing letters, scanning & uploading documents, manning mailboxes, dealing with room bookings, booking appointments, formatting letters, ordering stationery, sorting post etc. In order to do well in this role, you will need to be a team player with good communication and IT skills, able to multitask and work under pressure and more than anything else, you will put patients at the heart of everything we do.
If you think this sounds right for you and you have the transferrable skills, then we want to hear from you!
Job description
Please refer to the attached job description and person specification for full details of responsibilities.
Ensure that the reception and waiting areas are welcoming, tidy and well presented at all times, and that noticeboards and patientinformation leaflets are kept up to date. To ensure that all internal doors and the main entrance door & grilles to windows are unlocked and alarm de-activated in time for thearrival of staff and patients in the morning. To close and lock all reception/waiting rooms and main entrance door & grilles to windows,as required. To ensure, as far as is reasonably practicable, that correct procedures are followed for staff and maintenance workmen accessing thebuilding including routinely maintaining the visitors book and staff sign in sheets. To be the first point of contact for all those entering the clinic. Meeting, greeting and directing patients and visitors whilst maintaining aprofessional, courteous manner at all times. Ensure good customer service by providing a professional and effective service by dealing with queries from service users, staff on thetelephone. Take accurate messages and ensure these are passed onto the appropriate person. To seek support, as required, when dealing withdifficult situations or queries beyond own scope of knowledge and liaising with clinical staff, re-prioritisation to ensure that appropriateand timely action is taken. To operate the SystmOne package to check in patients arriving for clinic appointments. Organise transport (e.g. taxis) for service users as and when requested. To receive, sign for, sort and distribute incoming mail. To sort and frank outgoing external mail in an accurate and timely manner.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead fulfilling lives.
Our clinical teams deliver a wide range of NHS services across inpatient, primary care and community settings, including children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, and research and development.
To achieve our goals, we recruit high calibre candidates who share our vision and values. As an equal opportunities' employer, we welcome applications from all sections of the community, particularly under represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
All appointments are subject to the successful completion of a probationary period.
Please note we reserve the right to close adverts early should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all roles. If you apply for a post that does not attract sponsorship, your application will be withdrawn from the process.
For further information on CPFT, please visit our website at https://www.cpft.nhs.uk