Repairs Co-ordinatorNHS

Job summary

We are looking for the right person to provide and co-ordinate administrative support to the Wheelchair Repair and Service team.

If that's you, please read on:

The post holder will beresponsible forliaising withpatients,carers and relatives for the repair and service ofwheelchairmobility aids; as well asassistingin the allocation and coordination of daily workloads. The successful post holder will also share in team activities such ascontrolling and ordering stock, monitoringandallocatingwheelchairs and related accessory stock; alsoassistingin stock control systems.

This role calls for a post holder that is a self starter and have the capabilities to work alone and as part of our team, with patientsand their carers to ensure the delivery of the repairs service and collection of goods and accessoriesin a timely manner and to a high standard.

This is a unique role that will challenge you, stretch you but bring the satisfaction like no other as you bring quality to the lives of the persons we serve.

Main duties of the job

• Liaising via the telephone with patients,carersand care professionals for the delivery of repairs services, co-ordinating relevant paperwork.
• Completing works orders and associated notes toclose downcompleted jobs ina timelyfashion.
• Coordinating workload and jobs forFieldServiceEngineers.
• Maintaining and develop efficient goods inwards control, goods inwards approvals and other procedures, either in person or through agreed delegation.
• Liaise with service management to develop effective management information reporting systems for all aspects of stock control, stock movements, slow moving or obsolete stock identification and other reports tofacilitateoptimumstock usage within contractual requirements.
• Make full use of computerised stock control and other systems to update records andmaintainpatient details.
• Comply withservice requirements of theBCE Management Systems and Bristol NHS Foundation Trust policies and procedures.
• Undertake such other reasonable duties,appropriate tothe grade, as agreed between the post holder and manager from time to time.
• This job description will bereviewed periodically,in the light of experience and according to changing service needs.

Job description

• Receive calls from patients,carers and care professionals through telephone and email for the repair of wheelchairs. This will require liaising with the callers to ascertain the fault and agreeing when we will call to repair and fix that problem.
• Completing works orders and associated paperwork to close downcompleted jobs ina timely fashion within the stated KPI's.
• Coordinating the workload forFieldServiceEngineers to ensure a full day is allocated to patient care .
• Maintain an efficient and prompt goods inwards control, including incoming inspection, goods inwards approvals and other procedures, either in person or through agreed delegation.
• Order additional stock as required by the site.
• Liaise with service management an effective management information reporting systems for stock control, stock movements, slow moving or obsolete stock identification and other reports tofacilitateoptimumstock usage within contractual requirements.
• Make full use of stock control and other systems to update records and maintainpatient details.
• Comply withservice requirements of theBCE Management Systems and Bristol NHS Foundation Trust policies and procedures.
• Undertake other reasonable duties,appropriate to the grade.

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of 2.6 billion, we are now one of the largest NHS trusts in the United Kingdom.

Chaired by Ingrid Barker and led by Maria Kane as Chief Executive, Bristol NHS Foundation Trust aims to transform the way healthcare is delivered locally with a clear focus on making a difference for what we call our Four Ps:

• Better outcomes for ourPatients
• More opportunities for our People
• Fairer more consistent care for ourPopulation
• Best Value for Public Purse

Our vision for five years from now:

• Patients will wait less time to be diagnosed and treated, and they will have the same high-quality experience and outcomes, regardless of who they are or where they live.
• We will meet rising demand by maximising the use of our available resources.
• More care will be delivered nearer to patients, in their homes or the community.
• Digital technologies will have transformed the way we work and the way we deliver care.
• Our people will feel engaged, energised and empowered by their work.
• We will be known as a place where people enjoy working, training and building a career.
• Our volume of globally renowned research and innovation will have grown significantly.
• We will contribute to system financial balance