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Darlington Customer Service & Admin

Clerical Catering AssistantNHS

Darlington, DL3 6HX Bank £14.41
Posted 15 September 2026 Closing date 29 September 2026
North Road Rail Station (0.6 miles, direct) Leeming Bar (Wensleydale Railway) (15.5 miles, direct) Interchange (5.7 miles, direct)

Job summary

We are looking for a bank catering admin assistan who can cover annual leave/sickness . they will be reuired to have qualifications and experience in Business Administration

The shift pattern is Monday to Friday 7 am - 2.30pm although there is some flixibility in the hours

The post holder will be responsible for the effective and efficient day-to-day administrative functions within the CPU Department, as required by the Facilities Manager.

The post holder shall work unsupervised and will provide admin support to the Facilities Manager.

The post holder will be primarily responsible for the effective and administrative and clerical support service to the CPU Department, ensuring communications channels are maintained between appropriate staff/visitor/patient groups with regard to operational services

Main duties of the job

Provide a full range of admin support to the Facilities Manager/Catering Managers working with minimal supervision.

Deal with telephone enquiries, taking and conveying messages appropriately and redirecting inappropriate calls to support staff.

Operate efficient and up-to-date administrative systems and processes for all office tasks

Maintain accurate and timely data entry to databases to meet service requirements

Prioritise own workload to meet the needs of the Catering service, Facilities Manager and Catering Managers and ensure all deadlines are met

Provide cover for any other member of clerical staff within the Facilities Department

Transmit, electronic mail, photocopy documents and circulate information on behalf of the Facilities Manager/Catering Managers, within Trust and departmental timescales.

Maintain general stationary and controlled stationery stock levels.

Maintain and organise filing and reference systems within the department.

Comply with the Trusts Standing Orders, Policies and Procedures.

Place orders on Trust software (Cardea) for service needs of Facilities, including receipt of service lines for services provided

Job description

Service Delivery

Provide a full range of admin support to the Facilities Manager/Catering Managers working with minimal supervision.

Deal with telephone enquiries, taking and conveying messages appropriately and redirecting inappropriate calls to support staff.

Operate efficient and up-to-date administrative systems and processes for all office tasks

Maintain accurate and timely data entry to databases to meet service requirements

Prioritise own workload to meet the needs of the Catering service, Facilities Manager and Catering Managers and ensure all deadlines are met

Provide cover for any other member of clerical staff within the Facilities Department

Transmit, electronic mail, photocopy documents and circulate information on behalf of the Facilities Manager/Catering Managers, within Trust and departmental timescales.

Maintain general stationary and controlled stationery stock levels.

Maintain and organise filing and reference systems within the department.

Comply with the Trusts Standing Orders, Policies and Procedures.

Place orders on Trust software (Cardea) for service needs of Facilities, including receipt of service lines for services provided throughout the Trust.

Open, sort and distribute mail.

Liaise with external Customers regarding cook-chill orders and input these orders onto dedicated catering software.

Provide production runs to CPU including usage reports, recipes, labels and delivery notes adhering to strict deadlines on a daily basis using dedicated catering software.

Maintain stock control system on dedicated catering software by input of all supplier invoice/delivery notes and all store issues to internal and external customers. Also conduct stock takes and investigate any discrepancies as necessary.

Creation of new templates and amendment of existing ones on dedicated catering software for commodities, recipes, menus and cook-chill plans as necessary.

Staff Timesheets - Preparation of all electronic timesheet information, recording and forwarding to Salaries & Wages to supplied deadlines. Liaise with Salaries & Wages in relation to pay queries, starters/leavers, and changes to contract.

Process any outstanding Invoices ready for payment by Accounts payable using Trust software and liaise with Accounts Payable staff and suppliers regarding any queries regarding payment.

Input all Catering staff expense claims using Trust software.

Supply data to Catering Managers regarding amounts and costs of patients meals, CPU production, income and expenditure as required.

Booking and communication of all hospitality requests provided by Hollies Restaurant throughout the Trust.

Calculate and raise timely recharges for both internal and external customers and communicate to Finance Department.

Implementation and communication of Christmas Lunch booking for staff and patients throughout the Trust.

Any other duties required ensuring the efficient operation of the Service.

NOTE: The description of duties and responsibilities is a general statement and is not a precise definition of the scope and content of each post.

Communication

The potholder is expected to liaise with other members of catering staff to enable the fulfilment of their duties. Where their duties bring them into contact with other groups e.g. other Trust staff, patients and their visitors / carers, a professional working manner should be adopted. When this contact includes members of the general public, common courtesy should be shown.

Development

Commit to developing self and others. All managerial and supervisory posts must ensure staff have equal access to career progression and are appraised annually and have a PDP

HEALTH AND SAFETY RESPONSIBILITY

It is the responsibility of the individual to work in compliance with all current health and safety legislation and the Trusts Health and Safety Policy and to attend any training requirements both statutory and mandatory in line with the Trusts legal responsibility to comply with the Health and Safety and Welfare at Work Act 1974.

GENERAL

This job description is intended as a guide to the principal duties and responsibilities for the post and should not be considered an exhaustive list. It is subject to change in line with future development of the service.

INFORMATION ASSET ADMINISTRATOR (IAA) - Job description Clause

he post holder will be responsible for the operation of one or more information systems/assets within their area, department, care group or division this will include:

Ensuring that information asset registers are maintained and accurate

Ensuring that archive, retention and disposal requirements for the asset are identified and maintained

Identifying and reporting potential and actual information security incidents to the IAO

Consulting the IAO on information security incident management

Ensuring that all staff using the information asset follow associated policies and procedures.

Undertaking annual information risk management update e-learning

About us

Where available, visa sponsorship is subject to the role meeting the Home Office Skilled Worker eligibility requirements. This includes, but is not limited to, the role being eligible for sponsorship and meeting the applicable salary threshold and other immigration requirements. Eligibility for sponsorship will be assessed in line with current Home Office guidance.

This is a legal and regulatory requirement, and we cannot proceed with sponsorship until UKVI has completed the approval process.

We regret any inconvenience this causes. Our decision is based solely on our current regulatory position and is not related to your suitability for the role or any personal characteristic.

SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is separate legal body to CDDFT.

SCL offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:

  • A Competitive salary
  • Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
  • Night Shift Working Allowances (where appropriate)
  • Bank Holiday Working Allowances (where appropriate)

Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only

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