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Cornwall Customer Service & Admin

Clinical Effectiveness AdministratorNHS

Truro, TR1 3LJ Fixed-Term £28,392 to £31,157
Posted 16 September 2026 Closing date 24 September 2026
Truro Rail Station (1.2 miles, direct) Boscarne Junction (Bodmin and Wenford Railway) (20.4 miles, direct) Bus Depot (8.8 miles, direct)

Job summary

This role is open to all applicants. However, in line with Cornwall First recruitment principles, initial shortlisting will prioritise applicants from Royal Cornwall Hospitals NHS Trust, Cornwall Partnership NHS Foundation Trust & the Integrated Care Board for Cornwall & the Isles of Scilly. We are seeking a highly organised and proactive Clinical Effectiveness Administrator to join our Clinical Effectiveness Team. This is an exciting opportunity to support a range of clinical governance & quality improvement functions that contribute to the delivery of safe, effective, & high-quality patient care across the Trust. This fixed-term opportunity offers the potential to transition into a substantive role, subject to a successful evaluation of the Test for Change & demonstration of its ongoing value and impact. Please call to find out more about the longer term opportunities for this role. The post holder will provide comprehensive administrative and coordination support across key Clinical Effectiveness programmes, including Learning from Excellence, Patient Safety Alerts, NICE guidance, Learning from Deaths, and Clinical Audit. Working closely with clinicians, managers, and governance colleagues, you will play an important role in supporting organisational learning, continuous improvement, and the effective monitoring of clinical quality. This role is ideal for someone with excellent organisational, communication & IT skills who enjoys working in a busy environment

Main duties of the job

Coordinate and administer key Clinical Effectiveness functions, ensuring processes are completed within agreed timescales. [

Monitor and support Learning from Excellence, Patient Safety Alerts, NICE publications, Learning from Deaths, and Clinical Audit activities.

Manage Clinical Effectiveness email inboxes and act on correspondence appropriately.

Provide comprehensive administrative and secretarial support, including diary management, meeting organisation, and record keeping. Support senior meetings through agenda preparation, circulation of papers, and minute taking.

Develop and maintain effective working relationships with clinicians, managers, and governance teams across the Trust.

Support the dissemination of organisational learning through newsletters, communications, and governance networks.

Contribute to a culture of continuous quality improvement and learning that supports the delivery of excellent patient care.

Job description

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:

Identity Checks

Professional registration and qualification checks

Employment history and reference checks

Occupational Health clearance

Satisfactory Disclosure and Barring Service check

Right to work in the UK

For further information please visit:

https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation

We reserve the right to close this advert early.

We may be able to offer flexible working. Please discuss at interview.

About us

Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:

  • Royal Cornwall Hospital in Truro
  • St Michael's Hospital in Hayle
  • West Cornwall Hospital in Penzance

As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.

We are driven by one clear ambition, Outstanding Care for One and All, care that's safe, kind and high-quality. We are RCHT.

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