Clinical AdministratorNHS

Job summary

An exciting opportunity has arisen within Urology for an enthusiastic, self-motivated and hard-working experienced Clinical Administrator to join our Admin Team.

The Urology Department at Freeman Hospital is one of the leading providers of urology services in the UK. We provide care to patients in the North East - around Newcastle upon Tyne and extending in to Cumbria and the Scottish borders.

The successful applicant should have excellent customer care and communication skills, a confident telephone manner, good IT skills, show attention to detail, excellent organisational skills, have the ability to use their own initiative and have previous experience of working in a fast paced office environment. Working well as part of a team and a positive proactive attitude is essential.

You will be expected to organise and prioritise your own workload and this will require you to be flexible and adaptable to meet the changing needs of the service.

• Interview Date Friday 09 October 2026
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

• The successful candidate will play a vital role in co-ordinating, organising and booking patients via our e-referral service.
• It is desirable that applicants have experience and knowledge of medical NHS settings, patient processes and booking systems.
• Applicants should be well-motivated, able to work accurately and efficiently, both on their own and as part of a team.

We actively encourage candidates to contact the department before or after submitting their application to ask questions or to arrange a visit.

Job description

• Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
• Communicates with patients regarding appointments and admissions at the request of the medical team
• Provide cover for colleagues within your team during times of absence.

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust