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Newcastle upon Tyne Customer Service & Admin

Senior AdministratorUniversity

Newcastle upon Tyne Part time £32,080 - £33,002 a year
Posted 21 September 2026 Closing date 19 October 2026

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

The Role

The NIHR Research Support Service (RSS) provides expert guidance and input to applied health, public health and social care researchers on the design and delivery of research and the development of research funding applications. The RSS operates as a national service allowing researchers to access the most appropriate support, irrespective of location and is delivered through RSS Hubs and Specialist Centres (in Public Health and Social Care), each a partnership of research organisations and groups.

The Senior Administrator is a key operational post within the NIHR RSS team, hosted within the Population Health Sciences Institute, at Newcastle University. You will work with the Operations Manager, Senior Administrators, Methodologists and Strategic Leads to support the strategic aims and activities of the NIHR RSS and will provide comprehensive, high level administrative support to its colleagues.

You will be responsible for a diverse range of administrative tasks including being a first point of contact for stakeholders, methodologists and researchers, responding to queries, arranging meetings, taking minutes, drafting reports and other materials, and maintaining the RSS database and reporting metrics. A high level of confidentiality will be required, and attention to detail is critical.

You will work within the RSS Operations team to support the coordination and delivery of capacity-building initiatives, including the organisation, promotion and delivery of events, workshops and training courses, and creation of relevant documents and training resources.

You will need a proactive approach to your work, independently prioritising workload and reporting on milestones as appropriate. Some tasks will need to be completed to tight deadlines and will require self-motivation and the ability to take responsibility for getting the job done.

This is a part-time (0.6 FTE), fixed-term position until 30 September 2028.

The successful candidate is expected to work in the office approximately 50% of their working week. To meet RSS service needs, the successful candidate will be expected to work Monday and Wednesday each week, plus either Thursday or Friday. Please contact Niesha Doyle ([email protected]) for informal enquiries.

£32,080 to £33,002 with progression to £34,610 per annum, pro rata.

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