Switchboard ManagerNHS

Job summary

? Join Our Friendly Property and Facilities Management Team as a Switchboard Manager

You should be a highly motivated team player with an operational knowledge of switchboard services within an acute hospital setting along with experience of managing teams.

You will be responsible for the efficient running of the Switchboard team providing management and support to a friendly team of switchboard operators as well as ensuring the team provide a high-quality service to our patients, visitors and staff.

If this sounds like this could be for you, come and join our supportive and close-knit Switchboard Team at Frimley Health NHS Foundation Trust.

Main duties of the job

As aSwitchboard Manager, you'll be a vital part of our 24/7 communications hub, helping to ensure patients, staff, and services stay connected - especially in emergencies.

You'll be based at Wexham Park Hospital but will also manage the switchboard operations at Frimley Park Hospital and will need to be able to move between the two sites at times. This role is perfect for someone who is calm, organised, and responsive.

What You'll Do

• Proficiently operate the computer based switchboard covering the full range of operator duties.
• Monitor the efficient operation of the switchboard service. Collating monthly performance data for quality and auditing purposes.
• The post holder must deal with any problems that arise, considering the options and consequences, then deciding on the appropriate course of act to take and implementing it.
• To provide suggestions and changes for the department on the above protocols and procedures that are used within the switchboard department.
• Assist the Associate Director of Soft FM in managing the switchboard service to deliver a high quality and cost-effective service that is responsive to the needs of the Trust in line with agreed Trust Policies and Procedures.
• Attending meetings to discuss switchboard services with key stakeholders
• To review and manage all complaints received within the department, take responsibility for analysing to identify trends and ensuring effective processes are in place to implement any resulting change as Required

Job description

Please see attached job description and person specification for further information.

Apply today to Join Our Friendly Property and Facilities Management Team as a Switchboard Manager

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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