Administration and Coding Clerk (Bank)NHS

Job summary

We are looking for a Clinical Coder / Document Administrator to join our Administration and Coding Team on a bank contract basis.

The postholder will accurately review, extract and record clinical information within EMIS Web, supporting patient safety, data quality and healthcare performance targets.

Key Responsibilities

• Document Processing: Review and action all incoming electronic correspondence (e.g., hospital discharge summaries, clinic letters, A&E reports) via EMIS Web.
• Clinical Coding: Identify and extract diagnoses, procedures, medication changes, and test results, accurately assigning the correct SNOMED CT codes to patient records.
• Workflow Management: Safely file non-clinical data and direct urgent actions or medication changes to the appropriate GP or clinician.
• Medical Summarising: Accurately summarise new patient paper records into the electronic EMIS system when required.
• Data Quality: Identify inconsistencies or missing information in clinical letters and liaise with clinical staff to resolve them.
• Compliance & Governance: Ensure absolute confidentiality and adhere strictly to NHS Information Governance, GDPR, and safeguarding protocols.

Closing Date: 05 October 2026

Apply early, as this vacancy may close once sufficient applications are received.

Please provide a mobile number with your application and check your spam/junk folder for updates from us.

Please note that we are unable to offer an Employer Sponsored Visa for this role.

Main duties of the job

The post holder will be part of the Administration and Coding Team Hub supporting the Cumbria Health practices. The post holder will be responsible for a variety of administration duties including data input, recall, scanning/work flowing and coding of clinical correspondence. The post holder will scan and code all incoming discharge letters and any patient related incoming post into the patients medical record and workflow to the appropriate clinician.

The post holder will be based at Cumbria Health headquarters in Carlisle. There will be a requirement to travel between Cumbria Health Headquarters and the Cumbria Health practices to undertake some duties.

All staff are expected to work to Cumbria Healths Values:

• Clinically focused - Everything every one of us does is for the patient
• Responsive - We listen and we respond quickly in a patient focussed way
• One Team - We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts
• High Standards - We provide skilled professionals working to the highest standards who are passionate about improving patient care
• Communities Connecting and engaging to meet local needs
• Growth & Sustainability with our strong roots we will continue to thrive and grow

Job description

This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive, and the role may include additional duties which are not listed here.

• Culling and sorting patient records and letters in preparation for summarising.
• Reviewing medical records and producing an accurate summary of the patients medical history.
• Using SNOMED coding within EMIS to record the information from patient paper medical record, or via GP2GP, into the practice clinical system.
• Auditing data collection standards in the practice.
• File patient records and correspondence in patient medical records.
• Ensure correspondence, reports, results etc. are filed in correct records.
• To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
• To retrieve medical records and assist the completion of medical/insurance records and invoicing accordingly.
• Dealing with online enquiries and CH out-of-hours reports to ensure they are directed to the appropriate department within the required timeframe.
• Coding incoming mail to ensure problems are coded properly and information is available to support continuity of care.
• Ensuring actions from incoming mail are identified and tasked to the relevant person in each practice.
• Picking up on items to be coded to secure any quality initiative payments for the practice.
• To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• Dealing with private work associated with firearms licences, medical letters, HGV licences etc.
• Facilitation of SAR processing.
• Assisting with medical records tasks sent by the wider practice team.
• Helping to process and direct online patient requests received via Digital assessment service (DAS).
• Answering patient queries received via the practice website submission form.
• To maintain the computer clinic system in an accurate and secure manner.
• To assist with the gathering of statistics and information when required.
• Providing support to the other members of the ACT Hub.
• Identifying where practices need their work prioritised.
• Advice and guidance processing and support
• Undertake any other additional duties appropriate to the post as required.

About us

Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.