Workforce Information ApprenticeNHS

Job summary

Are you looking to start a career in Human Resources, workforce information, payroll, or data analysis? Do you enjoy working with data, learning new systems, and providing excellent customer service?

We are seeking a motivated and enthusiastic Workforce Information Apprentice to join our Workforce Information Team. This is an exciting opportunity to develop a broad range of skills in workforce data management, reporting, HR systems administration, customer service, and payroll support within a specialist NHS organisation.

The post reports to the ESR & Workforce Information Manager and is based within the Human Resources Department of the People Directorate at The Royal Orthopaedic Hospital.

Main duties of the job

About the Team

The Workforce Information Team plays a vital role in supporting the Trust's workforce systems, payroll processes, data quality, and workforce reporting. The team ensures that accurate workforce information is available to support both operational and strategic decision-making across the organisation.

Key responsibilities of the team include:

• Maintaining the Trust's Electronic Staff Record (ESR) system, including data entry, approvals, user access management, system maintenance, and data quality assurance.
• Supporting the accurate and timely delivery of monthly payroll for Trust employees.
• Producing high-quality workforce reports and analysis to support managers and key stakeholders.
• Generating and managing staff access control cards.
• Ensuring workforce information is accurate, secure, and compliant with NHS standards and requirements.

Working alongside the ESR & Workforce Information Manager and the Workforce Information and Systems Administrator, you will gain valuable experience across all aspects of workforce information and systems administration while contributing to the delivery of essential services across the Trust.

Job description

What You'll Gain

As the Workforce Information Apprentice, you will have the opportunity to:

• Develop practical experience in workforce information, HR systems, and payroll administration.
• Build your skills in data management, reporting, and analysis.
• Learn how workforce information supports decision-making within the NHS.
• Gain experience using specialist systems such as ESR and Microsoft Excel.
• Work with a supportive and experienced team committed to your development.
• Develop valuable transferable skills including communication, organisation, problem-solving, and customer service.

About You

We're looking for someone who is eager to learn, enjoys working with data, and takes pride in providing excellent service.

You will:

• Have a genuine interest in data, reporting, and information management.
• Be comfortable using Microsoft Excel and other Microsoft Office applications.
• Demonstrate excellent customer service and communication skills when dealing with a wide range of stakeholders.
• Have strong attention to detail and a commitment to maintaining high levels of accuracy.
• Be organised and able to prioritise tasks effectively to meet deadlines.
• Maintain the highest standards of confidentiality and professionalism when handling sensitive information.
• Be proactive, inquisitive, and committed to continuous learning and personal development.
• Have a positive attitude and a willingness to develop a broad range of skills within the HR workforce information field.

Working Arrangements

This role is predominantly office-based to support learning, development, and collaboration with colleagues. Opportunities for hybrid working may be available following an initial training period and will be agreed with the ESR & Workforce Information Manager, subject to service requirements.

Why Join Us?

The Royal Orthopaedic Hospital is one of the UK's leading specialist orthopaedic hospitals. Joining our Workforce Information Team will provide you with an excellent foundation for a future career in HR workforce information, HR, data analysis or payroll, while supporting services that make a real difference to patients and staff every day.

Please see attached Job description and person Specification

Please note that this job vacancy may close before the advertised closing date if a sufficient number of applications are received. To ensure your application is considered and to avoid disappointment, we advise submitting your application as soon as possible.

About us

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.