Operational LeadNHS

Job summary

Due to the expansion of our Wellbeing Emotional Support Teams in Schools (WEST), we are recruiting an Operational Lead for our new Hereford team. Our service provides evidence-based early interventions for children and young people aged 5-18 with mild to moderate mental health needs across Herefordshire and Worcestershire. As Operational Lead, you will join a supportive leadership team committed to shared learning, collaboration, and a positive workplace culture, with access to training and development. A key part of the role is overseeing quality and performance through effective line management and supervision. We are a Monday-Friday, 9-5 service and encourage flexible working. The role includes working across schools, community settings, and at home, so the ability to travel is essential. For an informal discussion or more information, please contact the Recruiting Manager.

This is a full time post.

Applicants must read the attached guidance notes before submitting your application for full understanding of Trust requirements.

Main duties of the job

Maintain accurate, up-to-date electronic records

Coordinate staff resources and support team planning

Take part in training and promote integrated ways of working

Lead or delegate mentorship and preceptorship

Review performance, quality, and finance data regularly

Chair and participate in key meetings

Set, monitor, and evaluate standards, escalating concerns as needed

Champion evidence-based practice and implement new developments

Provide professional advice, teaching, and support to school staff

Ensure high standards of governance, quality, and confidentiality

Lead on effective communication of clinical developments

Provide line management and caseload supervision

Job description

Act as a professional role model, maintaining high standards at all times

Take initiative and responsibility for the quality of your work and the service delivered

Lead, coordinate, and develop an effective and efficient service for children and young people

Provide daytoday leadership, support, and supervision to WEST staff, working closely with the Clinical Lead and Locality Services Manager

Support safe and effective triage of referrals and ensure coordinated care across the pathway

Deliver expert holistic assessments and evidencebased interventions for CYP and their carers

Lead the team in implementing integrated MDT care plans, ensuring highquality, patientfocused care

For full details, please refer to the Job Description and Person Specification attached.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website Staff benefits | Herefordshire and Worcestershire Health and Care NHS Trust

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