Care Navigator/AdministratorNHS

Job summary

North Swindon Practice is a busy, friendly and forward thinking GP Practice operating across two sites: Home Ground Surgery and Crossroads. We are committed to providing high quality, patient-centered care to our local community.

We are looking to recruit a full time Care Navigator/Administrator to join our dedicated team. 37 hours per week, Mon-Fri with a finish time of 18:30 and this is non-negotiable.

This is a key front of house and administrative role supporting patients, clinicians, and the wider practice team.

Previous applicants need not apply.

Main duties of the job

This is a fast-paced and sometimes highly stressful environment, where strong communication skills and the ability to remain calm under pressure are essential. You will be the first point of contact for our patients and play a vital part in ensuring the practice runs smoothly day-to-day.

Key Responsibilities

Welcoming patients and managing queries in person, by telephone and online

Booking and managing appointments using clinical systems

Supporting administrative processes such as scanning, coding, and correspondence

Signposting patients appropriately in line with practice protocols

Providing support to clinicians and the wider administrative team

Ensuring patient confidentiality and data protection at all times

Job description

Key Responsibilities

Care Navigation & Patient Support

Provide a warm, professional first point of contact for all patients. Use active signposting to direct patients to the most appropriate clinician, service or resource in line with practice protocols. Manage incoming telephone calls and online requests, ensuring urgent issues are identified and escalated promptly. Assist patients in understanding digital access routes ie online systems and NHS App. Communicate clearly, sensitively and respectfully when supporting vulnerable or distressed patients.

Reception Duties

Welcome patients and manage face to face enquiries at the reception desk. Book, amend and manage appointments using clinical systems. Process prescription requests, sick notes, referrals and other administrative tasks following practice guidelines. Handle payments and issue receipts where applicable. Maintain a calm, organised front desk environment, even during busy periods.

Administrative Support

Process and route incoming clinical correspondence, pathology results, and documentation. Perform accurate scanning, coding and workflow management using digital systems. Maintain patient records in line with practice and NHS data standards. Support administrative projects such as audits, data quality improvement and service development.

Confidentiality & Compliance

Adhere to strict confidentiality and data protection policies at all times. Respect patient privacy and maintain secure handling of all personal data. Follow practice policies, health and safety procedures, safeguarding standards and infection control protocols.

Communication & Teamwork

Work collaboratively within a multidisciplinary team, supporting colleagues and sharing information effectively. Attend staff meetings, mandatory training and development sessions. Demonstrate a positive, flexible attitude and willingness to support the wider team during periods of high demand.

About us

The work ethic throughout the practice is collaborative, proactive and patient-centred, with colleagues who are committed to helping one another in what can often be a fast-paced and pressurised environment. Staff are encouraged to share ideas, support improvements and contribute positively to the running of the practice.

Employees also benefit from 25 days annual leave plus bank holidays, ensuring a healthy work/life balance, as well as auto-enrolment into the NHS Pension Scheme.