GP Receptionist/Care NavigatorNHS

Job summary

Burnley Group Practice is looking to recruit an enthusiastic and conscientious GP Receptionist/Care Navigator to join our increasing, fantastic Reception Team. If you enjoy working in a busy environment helping people and listening to them with the intention of trying to figure out how you can help them to access the services they need, then this role is for you.

You will be the first point of contact for patients via telephone and face to face dealing with a range of queries. You must feel comfortable with technology and with change since the NHS is required to constantly change to meet the emerging needs of our population. You will have a calm, confident and helpful manner, excellent communication skills along with the ability to problem solve and work under pressure. You will be educated to a good standard and must have excellent IT skills.

The role is offered at 30 hours per week to be worked as part of a rota covering 8am- 6.30pm Monday to Friday. Our Reception shifts are 8am - 2pm and 1.30pm - 6.30pm and successful candidates will be require to work a mixture of both shifts. Flexibility will be required to cover periods of sickness and annual leave.

Successful candidates will be required to complete a 3 month probationary period. Other employment benefits include 6 week's annual leave and free car parking (off-site at St Peter's Centre).

Please note, we are unable to offer Visa sponsorship for this position.

Main duties of the job

The role of a GP receptionist/care navigator is essentially a customer service role. Our patients need to access medical services, but are not always aware of the wide range of skills and services available within our team as well as in the wider Burnley area.

Some of the time we are unable to offer exactly what a patient wants, exactly when they want it and it would be your main task to meet their needs in the most efficient manner which often includes directing them to services outside the Practice such as Pharmacy. The way in which you communicate what can be offered will make you a good Care Navigator.

The Care Navigator role is one of the many varied roles within our Practice Team and you must be able to work as a team player but also using your initiative within the confines of the Practice Policies and Procedures. The successful candidate must have strong IT skills and be either able our EMIS clinical software or happy to learn (full training will be given), and have a confident telephone manner and good, face to face interpersonal skills.

Proven experience of working in general practice and/or customer services is essential.

Job description

Projecting a positive and friendly image to patients and visitors you will act as a focal point for patients and the Primary Health Care Team (PHCT) offering general assistance and directing patients to access the appropriate service in a professional, courteous and effective way. This will be either via telephone or face to face contact with patients

In particular you will:

• provide a high standard of customer service on behalf of the practice, in support of the rest of the practice team.
• adopt a skilful approach to communication in all circumstances.

Full detail of what the role entails can be found on the attached Job Description.

About us

Burnley Group Practice is a large training practice based over three sites in Burnley - at St Peter's Centre, on Manchester Road and in Kiddrow Lane Health Centre. Staff will be required to work at all three sites on a rota basis.

We have an extensive multi-disciplinary team with a wide range of clinical and administrative staff and believe that Teamwork is essential to deliver the best possible patient care.

We expect all our staff to work to the highest standards and we strive to offer the best service we can to our patients, but we also want our staff to be happy and healthy and we work tirelessly to ensure that the environment our team works in provides the setting for this to happen.

We offer a good package of terms and conditions including 6 week's annual leave and parking at all three sites (off-site at St Peter's Centre)