Homelessness Case OfficerCouncil

Homelessness Case Officer

Scale 5 (£34,237 - £40,444) per annum

37 hours per week

18 Month Fixed Term Contract

The Role 

The Housing Services Department are seeking a dedicated and proactive Homelessness Case Officer to join our team. This is a rewarding opportunity to make a real difference in people’s lives by helping them secure and sustain suitable housing solutions.

We’re looking for someone who is confident working directly with people in housing need and able to manage a varied caseload with sensitivity and professionalism. You will be someone who communicates clearly, works well under pressure, and builds trust with customers and partners alike. A good understanding of housing and homelessness legislation is important, along with the ability to make fair decisions, work independently, and handle complex situations with empathy.

This role will require a Basic Disclosure and Barring Service check (known as a DBS check). All offers of employment will be made conditional upon receipt of the satisfactory DBS check. 

What We're Looking For 

We are looking for candidates who can demonstrate: 

• Previous housing experience – 1year
• Experience of dealing with people in Housing Need
• IT literate
• Experience of integrated housing systems
• Previous experience of working with vulnerable people
• Must be able to recognise discrimination in its many forms and willing to put the Council's Equality Policies into practice
• Commitment to social inclusion and tackling barriers to access 

Given the nature of the service, emotional resilience is essential, as you will be managing sensitive and complex situations involving housing and safeguarding. You must hold GCSEs (or equivalent) in Maths and English (grades 4-9/A*-C) and have a flexible, team-focused approach to service delivery. A full driving licence is also required for this post. 

Benefits of working with us include a local government pension scheme, exciting career opportunities, flexible working including a flexi-time scheme and out of town offices with free car parking and cycle bays. To find out more, click on the link Employee benefits 

To find out more about the role and what it is like to work for us, please contact Georgina Fuller, Homelessness Team Manager 0116 272 7585 for an informal discussion or email [email protected] 

Internal applicants can apply via iTrent Employee Self Service (ESS). Once logged in, click on the person icon in the top right corner of the Home Screen, select Useful Links, then Apply for a Job (Web Recruitment). 

Should you experience any technical issues when applying, please email [email protected] 

Closing Date:          7th October 2026
Interview Date:      15th October 2026

Blaby District Council is committed to equality of opportunity for all and welcomes applications from people of all backgrounds. As a Disability Confident Employer and signatory to the Armed Forces Covenant, we are committed to the employment and career development of disabled people and members of the Armed Forces community and operate a Guaranteed Interview Scheme for eligible applicants. Further information can be found on our jobs page.

 

Position type: Full time