Work and Health Employment CoachNHS

Job summary

This is an exciting opportunity to join an established team within Worcester City PCN. The role will give you a unique chance to work as part of a multidisciplinary team, whilst also building links with a range of other local services and be part of a county wide Work and Health coach network. We will particularly welcome applicants with lived experience and those with strong connections to Worcester City.

Main duties of the job

The Work and Health Employment Coach supports individuals with physical, mental health, or social barriers to enter, remain in, or return to employment. Working as part of a multidisciplinary Primary Care Network team, the post holder manages a caseload of participants, conducts assessments to identify barriers to work, and develops personalised action plans to help individuals achieve their employment goals.

The role involves providing one-to-one coaching, health and employment guidance, coordinating referrals to specialist services, and working closely with healthcare professionals, employers, Jobcentre Plus, and community organisations.

The Employment Coach is also responsible for maintaining accurate records, monitoring participant progress, delivering group support sessions where appropriate, and ensuring individuals receive timely, holistic support to improve their health, wellbeing, and employment outcomes.

Job description

Location: Worcester City Primary Care Network

Salary: £27,452.08 - £30,125.89 (dependent on experience)

Contract: Fixed Term, 12 Months

Reports to: PCN Wellbeing Team Lead

Job Purpose:

The Work and Health Employment Coach plays a key role within the WorkWell programme, supporting individuals with health-related barriers to gain, retain, or return to employment. Working as part of a multidisciplinary Primary Care Network (PCN) team, the post holder provides personalised coaching, health and employment advice, and practical support to help participants overcome challenges affecting their ability to work. The role focuses on early intervention, reducing health inequalities, improving wellbeing, and enabling individuals to achieve sustainable employment outcomes.

Key Responsibilities:

• Manage a caseload of participants experiencing physical health, mental health, social, or employment-related barriers.
• Carry out holistic assessments to identify barriers to employment and develop personalised action plans.
• Provide one-to-one coaching, mentoring, and motivational support to help participants achieve their employment goals.
• Deliver health and employment advice to support individuals to start, stay, and succeed in work.
• Receive and process referrals from Primary Care teams, Jobcentre Plus, employers, and partner organisations.
• Verify participant eligibility and ensure timely access to services.
• Coordinate referrals and signposting to specialist health, wellbeing, employment, and community support services.
• Build effective relationships with healthcare professionals, employers, voluntary organisations, and external stakeholders to support participant outcomes.
• Facilitate group sessions and workshops where appropriate to support cohorts of participants.
• Maintain accurate case records, action plans, and participant documentation using designated management information systems.
• Collect, monitor, and report service performance and participant outcome data.
• Promote awareness of the WorkWell programme and provide information, advice, and support to partner organisations and employers.
• Travel across the local area to meet participants and deliver services within community settings when required.
• Work collaboratively across the wider Work and Health Coach network and provide support to neighbouring PCNs where necessary.

The post holder will work closely with:

• GPs, Primary Care teams, and other healthcare professionals.
• Patients, carers, and community support services.
• Jobcentre Plus and Department for Work and Pensions representatives.
• Local authorities and voluntary sector organisations.
• Employers and employment support providers.
• WorkWell partners and wider Primary Care Network colleagues.

Our Ideal Candidate:

We are looking for a compassionate, proactive, and person-centred professional who is passionate about supporting people to overcome barriers and improve their health, wellbeing, and employment prospects. The successful candidate will be skilled at building relationships, motivating individuals, and working collaboratively across health, community, and employment services to deliver meaningful outcomes.

Core Objectives:

To support individuals to overcome health-related barriers and successfully start, stay, and succeed in work through tailored coaching, practical guidance, and coordinated access to health and employment support services.

About us

Worcester City Primary Care Network first became established in 2019 and consists of nine local practices working together to provide the best possible care to their patients. The PCN covers a population of approximately 131,000 patients across the city. We are committed to the development and delivery of coordinated healthcare, working with partner organisations to support patients in making informed decisions about their personal care promoting health and wellbeing and ensuring equality of access for all. We employ over sixty additional roles staff to support our general practice colleagues to deliver the right care to our patients.

It means providing innovative services that are designed around the needs of our community. We continue to work closely with our ICB and other local health and social care providers to drive our PCN towards an integrated neighbourhood team.

Worcester City PCN staff are employed by Vertis Health who are a GP federation in Worcestershire with bold ambitions. Alongside supporting our Primary Care Networks, we operate a range of services that help to keep NHS spending within the NHS - and generate revenue that can be reinvested back into Primary Care.

Over the last 10 years, we have been trusted by over 600,000 patients in Worcestershire to deliver great care across a range of NHS commissioned projects - while helping GP practices and PCNs streamline their workloads and, crucially, be able to dedicate more of their valuable time to patient care.