Assistant Divisional Manager - OCSSNHS

Job summary

This is an exciting opportunity to join Moorfields Eye Hospital at a pivotal time in our journey. As we prepare for the implementation of a new Electronic Patient Record (EPR) system and our future move to a new state-of-the-art hospital building, we are looking for an enthusiastic and motivated Assistant Divisional Manager to support the Access Operations Directorate through this period of significant transformation.

Working alongside an experienced Assistant Divisional Manager and reporting to the Divisional Manager, this newly created 12-month fixed term post will play a key role in ensuring operational stability while helping to deliver service improvements that will shape the future of patient access across the Trust.

The role will have a particular focus on our Booking Centre functions, including referral registration, appointment booking, waiting list management and responding to patient enquiries. This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to contribute to meaningful organisational change while supporting frontline services.

This is a challenging but rewarding role. There is plenty to do, ambitious transformation programmes underway, and significant opportunities to make a real difference to patients, staff and services.

Main duties of the job

As Assistant Divisional Manager, you will support the operational delivery and continuous improvement of Access Operations services, ensuring patients receive a responsive, efficient and high-quality service.

You will work closely with clinical, operational and corporate colleagues to support day-to-day service delivery while helping to implement key transformation initiatives across the Directorate.

Key responsibilities include:

• Supporting operational performance across Access Operations services, including waiting list and access targets.
• Providing leadership and management to Booking Centre teams, supporting managers and staff to deliver high-quality services.
• Leading and supporting service improvement projects to enhance efficiency, patient experience and operational performance.
• Supporting delivery of the Trust's Electronic Patient Record programme and wider organisational transformation activities.
• Contributing to workforce planning, staff development and employee relations matters.
• Supporting budget management, business planning and financial performance.
• Monitoring service risks, incidents and complaints, ensuring appropriate actions and learning are embedded.
• Building effective relationships with clinical and non-clinical stakeholders across the organisation.
• Deputising for the Divisional Manager where required.

This role offers significant exposure to operational leadership, programme delivery and service transformation.

Job description

Moorfields Eye Hospital is one of the world's leading providers of eye health services and a centre of excellence for ophthalmic care, research and education.

There has never been a more exciting time to join us. Over the coming years, we will deliver major improvements to the way patients access our services, including the implementation of a new Electronic Patient Record system and our move to a new integrated centre for advancing eye health. These developments will transform how we deliver care and create opportunities for innovation, collaboration and service improvement across the organisation.

You'll join a supportive and forward-thinking team committed to delivering exceptional patient care while embracing positive change.

About us

At Moorfields, we invest in your wellbeing, development and future. Benefits include:

Competitive NHS salary including High Cost Area Supplement

NHS Pension Scheme membership

Extensive learning and development opportunities

Employee Assistance Programme with 24/7 confidential support

Excellent transport links

NHS and Blue Light discounts

Free Pilates classes

Flexible working opportunities where service needs allow

Supportive leadership and opportunities to develop your career.

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.