Duty ManagerNHS

Job summary

Hope Citadel runs 11 GP practices in Greater Manchester. We have different levels of management at different practices and are looking for a new manager to join the team at Hill Top Surgery. We are open to working with someone at the beginning of their management career, or someone who has a few more years under their belt. The role is supported by a Senior Practice Manager and the wider management team.

As a Duty Manager, you will initially be responsible for the day to day operations of running the practice including staff rotas, QOF recall systems, some claims, and carrying out simple investigations or attending meetings on behalf of the practice.

Main duties of the job

• To be responsible for, or to assist the senior practice manager in, the overall running of the practice, fulfilling any reasonable task as directed by your practice manager.
• To be responsible for compiling all practice rotas and ensuring these are communicated and understood by all staff.
• To assist, or lead, in matters of HR as directed by the practice manager/HR Manager, including the recruitment process and induction.
• To be aware of the practices contractual responsibilities and assist the management team in the quality provision of services.

Job description

• To assist the Senior Practice Manager, or to lead, in the overall running of the practice, fulfilling any reasonable task as directed by your practice manager.
• To take responsibility for the management of the practice alongside the Senior Practice manager, including the management of administrative staff and non-clinical management of GPs, nurses and HCA staff.
• To be responsible for compiling all practice rotas and ensuring these are communicated and understood by all staff.
• To assist, or to lead, in matters of HR as directed by the practice manager, including the recruitment process, induction, grievance and disciplinary procedures.
• To be aware of the practices contractual responsibilities and assist the management team in the quality provision of services.
• To be aware of the practices National, Direct and Local enhanced services and take the lead in searching for data and reporting performance to the appropriate NHS personnel.
• To be aware of the practices requirements under the Quality Outcomes Framework (QOF), and assist the Senior Practice Manager in maximising performance.
• To provide support to clinical teams in correctly identifying and targeting patients for assessment and treatment in line with BeCCoR, QOF, and enhanced service targets.
• To provide advice and support for clinical teams and to produce regular reports on the progress of these groups in achieving their targets.
• To assist in the production of information for clinical audit as requested by the clinical teams and the practice manager.
• To provide support and training for current and new staff including IT, the clinical system and ensuring that data quality guidelines are understood and adhered to.
• To act as a contact for staff in relation to issues of IT and liaise with PCT IT support department to resolve any persistent hardware and software issues.
• To attend PCN meetings on behalf of the practice, and feedback information for decisions by the Senior Practice Manager.
• To deliberately build a positive and fair culture amongst the team.

About us

Hill Top Surgery have a registered list of 6500 patients. It is part of the Hope Citadel group of practices. Hope Citadel Healthcare is a not-for-profit community interest company, who have been commissioned to provide NHS services to the local area where the practices are located.

We really care about whole person healthcare.

We want to look at our patients in their wider setting, as whole people. We know that good health is not just related to clinical matters, but is affected by lots of complex factors such as social, economic, community issues, beliefs, family circumstances, housing and employment.

Because of this, we try to treat patients health issues with more than just a prescription, by working with people that can help sort out other issues wherever possible.

We have a central team that deal with all areas of finance and payroll, as well as a HR Manager and Head of Operations that oversee and advise on different areas of work. Depending on the stage of your career, you will either have support in all HR and management decisions, or be able to have greater autonomy in your decision making. You will also be a part of the management team across the company, who meet regularly and share best practice.