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Birmingham Customer Service & Admin

Band 3 Administrator/Co-ordinator - Paediatric Hip Scanning ServiceNHS

Birmingham, B15 2TH Fixed-Term £25,760 to £27,476
Posted 28 September 2026 Closing date 4 October 2026
University Rail Station (0.2 miles, direct) Edgbaston Village (West Midlands Metro) (1.4 miles, direct) Birmingham Coach Station (2.6 miles, direct)

Job summary

Temporary 12-month maternity cover Band 3 administration and clerical post

The post holder will work as part of a team providing comprehensive Administration / Co-ordination support to the Paediatric Physiotherapy Hip Scanning Team.

The post holder's work will incorporate direct support for the hip scanning service that is delivered within Paediatric Physiotherapy Team. This will include at times sitting in the clinics completing the administrative tasks and onward correspondence.

This post will involve working across sites supporting clinic at Birmingham Heartlands Hospital, Good Hope Hospital and Solihull Hospital.

This will also involve working in conjunction with colleagues, service users and stakeholders to provide an efficient service.

Main duties of the job

To support the therapists with day to day admin tasks related to the infant hip screening service, this may include sitting in clinic to create letters.

To undertake typing which may include touch type from audio and/or copy type from written documentation which may include letters, emails, reports, and any other correspondence as required.

To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries.

Receiving and dealing with telephone and email enquiries as appropriate, from both staff and patients.

To maintain diaries as required, and book/reschedule patients accordingly.

Input and look up data on Trust IT systems in accordance with Trust policy. Extract and input data from several different sources.

Arrange meetings, appointments and support with any internal audits, as necessary.

To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work.

Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department.

Photocopying, Scanning, and filing letters and documents as required.

Working closely with both the physiotherapists within the team as well as the wider MDT to include the failsafe screening team.

Job description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

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