Patient Care CoorindatorNHS

Job summary

Roselawn Surgery is looking for a Patient Care Coordinator who will be a team player with a passion to deliver care and help support the patients in our surgery, with a friendly and positive approach.

We are looking for the candidate to be able to take on reception and administrative roles covering x5 5hour shifts from Monday to Friday with opportunities for overtime.

Main duties of the job

The position requires directing and booking patients towards appropriate healthcare professionals, scanning clinical documents, monitoring patient communication via emails, letters, navigating triage systems, other admin duties and to provide general assistance to the Practice team including covering sick days and holidays. You will be given full training and development opportunities.

Job description

General Reception Duties

• Greet and assist patients that come to the surgery.
• Answering appointment line, general enquiries and triage incoming calls.
• Sorting and distributing incoming mail via post and email.
• Scanning and filing patient documents on to their records.
• Processing prescription requests
• Entering patient data on medical system
• Monitoring and actioning triage requests which come in electronically
• Filing paper documents and keeping stock up to date.
• Keep updated on Protocol and Policies of the surgery.
• Work as a team to cover holidays, illness, training days

About us

We are a thriving practice with:

• 6 experienced GPs
• 12 dedicated administrators who keep everything running smoothly
• A diverse clinical team of 7, including clinical pharmacists, a first contact physiotherapist, GP assistant (GPA), practice nurse, healthcare assistant (HCA), child and adult mental health practitioner, social prescriber, and a health coach.

Together, we deliver holistic, patient-centred care in a collaborative and positive environment.