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Cardiff Customer Service & Admin

Support Secretary/ AdministratorNHS

Cardiff, CF14 4XW Permanent £26,813 to £27,890
Posted 30 September 2026 Closing date 5 October 2026
Heath Low Level Rail Station (0.7 miles, direct) Doniford Beach (West Somerset Railway) (23.3 miles, direct) Cardiff Bus Interchange Bay 14 (2.1 miles, direct)

Job summary

The Child Health Department is looking to appoint an enthusiastic administrator to support the delivery of services within our Child Health Teams

The successful post holder will be a highly motivated team player with sound administrative skills. Computer literacy and typing experience is important for the role. You will be self-motivated and organised and have a flexible approach to work. You will have excellent verbal and written communication skills. A clear understanding of confidentiality issues and being able to work to deadlines is also required. The role will include, database work and administrative duties including cover for colleagues within the Child Health Department at times of service need.

If you are interested in joining a highly motivated team that strives to deliver a patient-focused, high-quality service then we would like to hear from you.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

To support the Manager through the processing and transmitting of patient data using both paper and computerised systems.

To attend, record and produce formal minutes of meetings as required.

Audio/copy-type clinical letters, medical reports, general correspondence and related clerical work.

Set up and co-ordinate meetings/courses for the Team/Department.

Prepare necessary papers and information in readiness for attendance at meetings.

Prepare statistical information and presentations using different software packages e.g. Word, Excel, PowerPoint, and Outlook.

Maintain training records.

Assist with the collation of audit data.

Co-ordinate bookings of meeting rooms internally and externally.

To assist the Team/Department in ensuring that key information is available when required.

To receive, open, prioritise, and distribute mail.

Taking telephone inquiries and dealing with them appropriately. Be aware of the need for sensitivity and confidentiality at all times.

Liaising with other departments both internal and external to the Health Board.

Use the Oracle system for ordering stationery supplies and other sundries.

To maintain accurate filing systems.

To record and report sickness as per UHB guidelines.

To retrieve and file patient medical records as and when required.

Job description

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

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