Administrative Assistant/Receptionist ApprenticeNHS

Job summary

An exciting opportunity has arisen for an Administrator / Ward Receptionist Apprentice to join our busy team at the Children's Hospital for Wales. This role will provide valuable experience in a healthcare setting, will support the smooth running of the service and help to deliver a high-quality service to patients. Key responsibilities include: Answering telephone queries, receiving patients, relatives and visitors to the department, and co-ordinate online patient documentation through computerised patient management systems. We are looking for someone who: Is organised and reliable, with good attention to detail Has strong communication skills and a professional manner Is keen to learn and develop within an NHS environment Can work effectively as part of a team This is a great opportunity to gain hands-on experience while developing key administrative skills within a supportive team.

This post is fixed term for 15 months from start date due to apprenticeship contract.

Main duties of the job

To be responsible for co-ordinating administrative tasks relating to the operational running of the Children's Ward. Answering telephone queries, receiving patients, relatives and visitors to the department, and co-ordinate online patient documentation through computerised patient management systems.

To attend regular review meetings with the supervisor and assessor, leading to an Apprenticeship Qualification in Digital Skills for Business Level 2.

This qualification consists of:

Apprenticeship Level 2 Diploma in Digital Skills for Business

Agored Diploma in Digital Skills for Business (QCF)

Level 1 Essential Skills

Prentis-iaith Welsh Language Development

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

For further details on these aspects of the job role please see job description and person specification.

Please note if you are already degree qualified you will be ineligible to apply due to Welsh Government funding criteria on the level 2 qualification.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

Job description

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.