Care Navigator 20 hours a weekNHS

Job summary

Join Our Friendly Team as a Care Navigator!Are you passionate about helping people and making a real difference every day? Do you enjoy delivering excellent customer service, solving problems, and supporting people to access the care they need? If so, we'd love to hear from you!

The Pendle Medical Partnership is looking for an enthusiastic, motivated, and compassionate Care Navigator to join our fantastic team. This is an exciting opportunity to play a vital role in supporting our patients and helping them access the right services at the right time.

We're seeking someone who is highly organised, confident using technology, and thrives in a busy, rewarding environment. Whether you already have experience in healthcare or customer service, or you're looking to bring your transferable skills to a new challenge, we will provide full training and ongoing support to help you succeed.

The role is based across our Earby and Colne sites, working 20 hours per week, with occasional Saturday morning shifts throughout the year. The shift pattern will be as follows:

Tuesday 8am - 1pm

Wednesday 8am - 1pm

Thursday 1pm - 6pm

Friday 1.30pm - 6.30pm

Previous experience using EMIS Web, working within a GP practice, healthcare setting, or customer-facing role would be advantageous, but is not essential.

Please note: We reserve the right to close this vacancy early should sufficient applications be received, so early application is encouraged.

Main duties of the job

The successful candidate will work as a member of our Care Navigation team. This is a varied role that can be challenging and rewarding, but different every day.

You will be required to undertake a variety of tasks that support our patients and clinicians who deliver the best care to our patients. The role includes dealing with patient enquiries, either in person, via our eConsult system or by telephone, navigating patients to the most appropriate healthcare professional whilst utilising additional services, handling computerised patient information as well as providing general assistance to the wider practice team. Being part of our wider team means our Care Navigators are highly valued and work alongside a welcoming culture with strong values.

Job description

• Process appointment requests and admin queries via the eConsult system, or care navigating patients to the most appropriate health care professional.
• Dealing with patients by telephone and in person using the EMIS Web clinical system.
• Work in accordance with practice protocols, policies and procedures.
• Deal with general enquiries and make follow-up appointments.
• Handling and processing prescriptions.
• Deal with requests for home visits.
• Process e-mails received into the Practice.
• Register new patients on to the clinical system.
• Process patients change of address on the clinical system.
• Respond to tasks and queries from the practice team.
• Input patient data into the clinical system.
• Scanning of patient information and documentation.
• Advise patients of relevant charges for private services and accept and process electronic payments.
• Deal with conflict and work with patients to ensure their needs are met in line with practice protocol.
• Ensure that the reception and waiting area is kept clean and tidy.
• Provide additional cover for annual leave and sickness absence.
• Any other tasks allocated by Managers or clinical staff.
• Open or lock up the building when required.
• Work occasional Saturday mornings.

About us

The Pendle Medical Partnership works hard to provide a friendly, efficient, and caring service where the needs of our patients come first and foremost. Each one of us will work to ensure that each patient is treated courteously and with respect and receives the highest standard of care we can provide within the resources available to us.

We work from two sites - The Surgery at Earby, and Floor 2 within Colne Health Centre. As one of the largest practices in East Lancashire, we can offer an extensive range of services, enabling our patients to be cared for in the community, often avoiding the need for long waits for hospital services.

With 10 GPs, 7 experienced practice nurses, 2 Physician's Associates, our own pharmacist, Nurse Associates, GP Assistant, Health Care Assistants and Care Navigators/administrators with excellent knowledge of services in this area, we believe that we are well equipped to support you with your health and care needs.