Operations Support Co-ordinatorNHS

Job summary

The Operations Support Co-ordinator will work closely with the management team and wider team to assist with the day-to-day operation of the practice.

The role will provide support with workflow, appointment systems and contractual requirements, while developing knowledge and experience across a range of operational areas. The role will also support the practice in responding to patient feedback and identifying opportunities to improve efficiency, patient experience and service delivery.

This is an opportunity for an organised and motivated individual who is keen to learn and develop their skills and knowledge within a busy primary care environment.

Main duties of the job

Key Responsibilities

Assist with the day-to-day operation of the practice and support smooth workflow across clinical and administrative teams.

Assist with the coordination of contractual activities and requirements.

Support appointment system planning and development in collaboration with the management team and wider team.

Work collaboratively with teams, providing support to front-line staff and assisting with the improvement of processes.

Support the practice in responding to patient feedback and identifying opportunities for improvement.

Assist with projects and initiatives aimed at improving efficiency, patient experience and service delivery.

Work closely with the Practice Governance Lead to support operational processes and ensure they align with governance requirements.

Provide general operational support to the management team as required.

Job description

Key Responsibilities

Assist with the day-to-day operation of the practice and support smooth workflow across clinical and administrative teams.

Assist with the coordination of contractual activities and requirements.

Support appointment system planning and development in collaboration with the management team and wider team.

Work collaboratively with teams, providing support to front-line staff and assisting with the improvement of processes.

Support the practice in responding to patient feedback and identifying opportunities for improvement.

Assist with projects and initiatives aimed at improving efficiency, patient experience and service delivery.

Work closely with the Practice Governance Lead to support operational processes and ensure they align with governance requirements.

Provide general operational support to the management team as required.

About us

Richmond Hill Practice Ltd is a busy, patient-focused GP practice committed to delivering high-quality primary care services. We are proud of our collaborative team and strong operational standards, and we are seeking a motivated and organised Operations Support Co-ordinator to assist with the day-to-day operation of the practice and support effective operational delivery across all teams.