Urgent Care Senior AdministratorNHS

Job summary

The Urgent Care Teams are a 24/7 service providing, first point of contact, comprehensive triage service, telephone and face to face clinical assessment to patients and/or their carers/relatives, enabling a safe and appropriate clinical decision and plan of care.

The Urgent Care teams, including the Clinical Assessment Service, Community Urgent Care Team and Crisis Support Team, are responsible for health and social care triage including supporting prevention of hospital admission and/or early hospital discharge through assessment and treatment of individuals in crisis, assessing complex and specialist needs to develop, implement and evaluate programmes of care. The Urgent Care Teams also support individuals to remain in community settings in their own home environments during crisis periods of crisis and treatment.

Please note that Care Plus Group are not currently registered to sponsor applicants from outside the EU and EEA

Main duties of the job

Job title: Urgent Care Senior Administrator

Department: Community Urgent Care Team

Base: Westgate Park

Hours: 37.5 hours per week, full and part time considered

Contract: Permanent

Salary: Range 4 £27,288 - £29,112 pro rata per annum - you will be appointed on a fixed salary point within the salary range.

You will be required to work a rota pattern which includes weekends and Bank Holidays

The post holder will provide a comprehensive, administrative service to the Urgent Care Sector supporting team members, managers, senior managers and executives by performing a variety of administrative tasks. Working independently, prioritising work as necessary and without direct supervision on routine matters. You will undertake an important role in the delivery of performance monitoring within CUCT whilst continually developing and utilising new systems to further streamline, modernise and improve the service. You will be responsible for managing office operations, scheduling appointments, planning meetings, and providing general assistance in a fast-paced environment.

Job description

The job description is attached as a separate document with the person spec - please refer to it for more information.

We appreciate how useful AI can be in todays workplace. For this application though, we want to understand your own thoughts and experience. We will be checking applications for AI usage, and those that appear to be significantly AI-generated may be subject to additional scrutiny.

About us

Care Plus Group (CPG) is an employee-owned Community Benefit Society dedicated to improving health, wellbeing and independence for the communities we serve. Providing a diverse range of services including community nursing, urgent care, primary care, rehabilitation, adult social care, learning disability, specialist support services, and event medical services, CPG supports people at every stage of their health and care journey. As a socially responsible organisation, we combine a commercially minded approach with a compassionate heart, ensuring we remain financially sustainable whilst always prioritising the needs of the people and communities who rely on us.

We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement. We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.