Reception SupervisorNHS

Job summary

Job purpose/summary:

This role is for 24 hours per week. Monday-Friday 8-6:30

Manage and support reception staff and ensure the smooth running of the reception team

Take part in the training and development of reception staff

Cover reception in the event that that there is a requirement including sickness or leave

Take responsibility for all aspects of front-end office management under the direction of the Practice Management

Work with Management team as an integral part in the operational development of the Practice.

Assist with the support of and implementation of policies and procedures and ensure the practice is up to date with current regulatory bodies and NHS requirements.

Ensure teams are working towards all target areas for QOF, ESO, IIF and CQC as well as monitoring visits from CQC, IP and Contracting.

Ensure delivery of high quality care to patients, actively identifying and providing evidence for CQC Tracker for the Practice.

Main duties of the job

Main Duties & Responsibilities

The post holder will:

Oversee day to day operations of the reception workforce, reinforcing training and efficiencies.

Supervise the day to day operations of Online Triage, monitor and manage incoming patient requests via Accurx Patient Triage.

Collaborate with other Supervisors to produce efficient audits of Online Triage data for analysis.

Ensure timely resolution of requests, including remote advice, appointment booking, or signposting.

Review rota/workforce ratio to ensure workflows are able to be carried out.

Organise and oversee clinical rotas, planning for absences including arranging locum cover when required.

Carry out audits on staff and other statistics required.

Support in providing on-going training, appraisals and reviews.

Confirm staff training completion for non-clinical staff in line with practice needs.

Manage Clarity Teamnet annual leave sign off and sick leave/return to work/following absence policy.

Arrange Practice meetings, agendas and minute when required

Job description

Main Duties & Responsibilities

The post holder will:

Oversee day to day operations of the reception workforce, reinforcing training and efficiencies.

Supervise the day to day operations of Online Triage, monitor and manage incoming patient requests via Accurx Patient Triage.

Collaborate with other Supervisors to produce efficient audits of Online Triage data for analysis.

Ensure timely resolution of requests, including remote advice, appointment booking, or signposting.

Review rota/workforce ratio to ensure workflows are able to be carried out.

Organise and oversee clinical rotas, planning for absences including arranging locum cover when required.

Carry out audits on staff and other statistics required.

Support in providing on-going training, appraisals and reviews.

Confirm staff training completion for non-clinical staff in line with practice needs.

Manage Clarity Teamnet annual leave sign off and sick leave/return to work/following absence policy.

Arrange Practice meetings, agendas and minute when required.

Maintain morale communication and workforce efficiency levels.

To ensure appraisals are undertaken in a timely manner for practice personnel, direct reports and other team members across the practice and ensure mandatory training is completed

Support and mentor staff, both as individuals and as team members

Work as part of a team with the operational arm of the organisation and other teams to collectively achieve objectives set by the leadership team

Completing or overseeing monthly Health & Safety inspections of the premise and follow the reporting pathways, liaising with the Quality Assurance Manager when necessary.

Knowledge, Skills and Experience Required

Previous General practice Experience

Experience of dealing with the public/patients

Experience of working effectively in a busy environment

Excellent communication skills & attention to detail

Excellent keyboard and communication skills

Ability to assist the organisation of reception team and prioritise workflow.

About us

Our building has been purpose-built to cater for the modern regulations relating to disabled access. All patient areas are on the ground floor and a disabled patients toilet is within easy reach of the waiting area. A loop system for the hard of hearing surrounds the waiting area. If, because of hearing loss, you are unlikely to hear your name on the public address system, please notify a member of staff who will make arrangements to notify you when your doctor is ready to see you. A similar enquiry should also be made by partially sighted or blind patients if you do not have a sighted person to assist you. An induction loop system to benefit hearing aid users is in use in the reception area.