Care CoordinatorNHS

Job summary

Are you highly organised, a confident communicator and someone who enjoys helping people? We have a full-time opportunity for a Care Coordinator to join our Care Co-ordination Centre at Gravesham Community Hospital. Youll be an important first point of contact for service users, GPs and Integrated Health and Social Care teams across North Kent, receiving and processing referrals and making sure information reaches the right services within the required timeframes. Working in a busy environment, youll communicate with a wide range of people throughout your day, answering queries, accurately recording information and supporting the smooth running of our community services. This is an ideal opportunity for someone with strong administrative and customer service experience who enjoys working as part of a team and wants their work to have a positive impact on patients and healthcare colleagues. The Care Co-ordination Centre operates 7 days a week between 8am and 8pm. Youll need to work flexibly across these hours, including weekends and Bank Holidays, as well as Christmas, New Year and Easter holidays as part of the rota.

Main duties of the job

As a Care Coordinator, you will be part of the valued team at Gravesham Community Hospital, playing a crucial role in facilitating access to community services for patients and healthcare professionals. You will act as the first point of contact, processing referrals, directing information to appropriate services, and maintaining accurate records. Your role involves handling inquiries professionally, managing competing priorities, and ensuring efficient service operation. This position requires someone who is organised, with excellent communication and customer service skills, ready to work flexibly, including weekends and bank holidays.

Job description

Package Description: Are you highly organised, a confident communicator and someone who enjoys helping people?

We have a full-time opportunity for a Care Coordinator to join our Care Co-ordination Centre at Gravesham Community Hospital.

Youll be an important first point of contact for service users, GPs and Integrated Health and Social Care teams across North Kent, receiving and processing referrals and making sure information reaches the right services within the required timeframes.

Working in a busy environment, youll communicate with a wide range of people throughout your day, answering queries, accurately recording information and supporting the smooth running of our community services.

This is an ideal opportunity for someone with strong administrative and customer service experience who enjoys working as part of a team and wants their work to have a positive impact on patients and healthcare colleagues.

The Care Co-ordination Centre operates 7 days a week between 8am and 8pm. Youll need to work flexibly across these hours, including weekends and Bank Holidays, as well as Christmas, New Year and Easter holidays as part of the rota.

Package DescriptionAs a Care Coordinator, youll be part of our valued team based at Gravesham Community Hospital, playing an important role in helping patients and healthcare professionals access the right community services.

You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• £25,258 per annum with Group Pension
• Free on-site parking at Gravesham Community Hospital
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping, as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
• Online and face-to-face help with your mental and physical wellbeing, from healthy recipes and activity challenges through to post-trauma support, legal, debt and life management help, career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open, just culture where youre encouraged to have and implement ideas that can help us deliver our purpose: changing lives through transforming health and care

Main ResponsibilitiesAs a Care Coordinator, you will:

• Act as a first point of contact for service users, GPs and Integrated Health and Social Care teams
• Receive and process referrals accurately and within required timeframes
• Ensure referrals and information are directed to the appropriate services and teams
• Respond professionally and helpfully to telephone and other enquiries
• Communicate effectively with patients, healthcare professionals and colleagues
• Maintain accurate and up-to-date information on relevant systems
• Provide administrative support to help ensure the efficient day-to-day running of the service
• Manage competing priorities within a busy Care Co-ordination Centre
• Handle sensitive and confidential information appropriately
• Work collaboratively with colleagues to provide a responsive and efficient service
• Provide a high standard of customer service at every point of contact
• Identify queries or concerns that require further support and escalate them appropriately
• Work flexibly across the service's operating hours, including weekends and Bank Holidays

The Ideal CandidateYoull be a friendly, organised and dependable individual who can remain calm and professional while working in a busy environment.

Youll enjoy communicating with people and understand how important a positive first experience can be for patients, families and healthcare professionals contacting our services.

You will have:

• Previous administrative experience within a busy, customer-facing environment
• Excellent verbal and written communication skills
• Excellent customer service skills
• A professional and confident telephone manner
• Strong organisational skills with the ability to manage competing priorities
• Good attention to detail and the ability to accurately record information
• The ability to work effectively as part of a team
• A flexible and adaptable approach to your work
• Confidence using IT systems
• A working knowledge of Microsoft Office packages, including Outlook, Word and Excel
• The ability to handle confidential and sensitive information professionally

Most importantly, youll be committed to providing an excellent service and helping patients and healthcare professionals get the support they need as efficiently as possible.

Youll need to be able to work flexibly across our 7-day service between 8am and 8pm, including weekends and Bank Holidays as part of the rota.

About us

HCRG Care Group is dedicated to providing top-notch community healthcare services across North Kent. Being part of HCRG Care Group means being valued and having access to exclusive rewards and benefits, including a competitive salary with a group pension, free on-site parking, and access to a rewards hub for discounts and offers. The organisation promotes staff wellbeing with mental and physical support services, career development opportunities, and a culture where innovation and positive change are encouraged. Committed to transforming health and care, HCRG Care Group strives to make a difference in the community through outstanding healthcare services.