ReceptionistNHS

Job summary

Join our friendly team at Cranbrook Surgery and make a real difference to our patients and local community. We are looking for a welcoming, organised and motivated Receptionist/Administrator with previous GP surgery experience, who enjoys helping people and working as part of a supportive team. You will be the first point of contact for patients, assisting with appointments, telephone enquiries and essential administrative tasks, while also supporting the Practice Manager with the day-to-day running of the surgery. This is a rewarding opportunity to use your existing skills, develop your experience and contribute to delivering a high-quality service to our patients.

Main duties of the job

You will welcome patients, manage appointment bookings and telephone enquiries, maintain accurate patient records, process incoming correspondence and support the clinical team with daily administrative tasks. You will also assist the Practice Manager with general administration, staff communication, record keeping, updating policies and procedures, monitoring training records and supporting practice operations. You will help ensure patient information is handled confidentially and that the practice runs smoothly, providing a friendly, professional and helpful service to patients and colleagues.

Job description

Cranbrook Surgery is seeking a friendly, organised and reliable Receptionist/Administrator with previous GP surgery experience to join our busy team in Ilford.

Main Duties:

• Welcome patients and manage appointments and telephone enquiries.
• Maintain accurate patient records and process correspondence.
• Provide general administrative support to GPs and clinical staff.
• Support the Practice Manager with daily operations, staff records, training records and administrative tasks.
• Maintain confidentiality and follow NHS policies and procedures.
• Provide a professional, helpful and compassionate service to patients.

Essential Requirements:

• Previous experience working in a GP surgery.
• Good communication, organisation and IT skills.
• Knowledge of GP clinical systems, preferably EMIS Web.
• Ability to work independently and as part of a team.
• A professional, flexible and confidential approach.

We offer a friendly team environment and the opportunity to contribute to high-quality patient care in our local community.

About us

Cranbrook Surgery is a busy NHS GP practice in Ilford, dedicated to providing high-quality, patient-centred care to our local community. Our team includes GPs, nurses, healthcare professionals, receptionists and administrative staff who work together to deliver a safe, efficient and welcoming service.

We value teamwork, professionalism, respect, confidentiality and a caring approach to patients. We offer a supportive working environment where staff can develop their skills, share knowledge and contribute to improving patient care. Joining Cranbrook Surgery is an opportunity to be part of a committed team where your contribution matters and your work makes a positive difference to the community we serve.