Deputy Practice ManagerNHS
Job summary
We are seeking an enthusiastic and experienced Deputy Practice Manager to join our busy and friendly GP practice. The successful candidate will support the Practice Manager and Partners in leading the operational, administrative and patient services functions of the practice, helping to deliver safe, high-quality care to over our growing patient population.
This is an excellent opportunity for an experienced healthcare manager, assistant practice manager or senior administrator looking to progress their career within primary care. Experience in General Practice and EMIS Web is highly desirable.
Main duties of the job
As Deputy Practice Manager, you will support the Practice Manager and GP Partners in the day-to-day management and development of a busy GP practice. You will provide leadership and support to reception and administrative teams, helping to ensure the practice delivers safe, efficient and patient-centred services.
The role includes overseeing operational processes, staff management, patient services, complaints handling, compliance with NHS and CQC requirements, workforce planning, quality improvement initiatives and service development. You will work closely with clinicians, administrative staff and external organisations to ensure the smooth running of the practice and will deputise for the Practice Manager in their absence.
This is a varied and hands-on role requiring excellent organisational, communication and leadership skills, with a strong focus on improving patient experience, supporting staff and driving continuous improvement across the practice.
Job description
The Deputy Practice Manager will support the Practice Manager and GP Partners in the effective day-to-day management of The Shrubberies Medical Centre, ensuring the delivery of high-quality, safe and patient-centred services.
The post holder will provide leadership and operational support to the reception and administrative teams, helping to ensure the smooth running of practice services and maintaining high standards of patient care and customer service.
Key responsibilities include supporting staff recruitment, induction, supervision and performance management; managing patient complaints and feedback; monitoring appointment capacity and access; supporting compliance with CQC standards, NHS contractual requirements, information governance and health and safety regulations; and assisting with practice policies, procedures and quality improvement initiatives.
The Deputy Practice Manager will play an active role in workforce planning, rota management, staff training compliance, service development and business continuity planning. They will also support the monitoring of practice performance, including Quality and Outcomes Framework (QOF), Enhanced Services and other contractual targets.
The role requires close working relationships with clinicians, administrative staff, Primary Care Network (PCN) colleagues, NHS organisations and other healthcare partners to ensure efficient service delivery and continuous improvement across the practice.
The successful candidate will have excellent organisational, communication and leadership skills, with the ability to manage competing priorities, solve problems effectively and support a positive and collaborative team culture.
In the absence of the Practice Manager, the Deputy Practice Manager will deputise as required and undertake other appropriate duties consistent with the responsibilities of the role.
About us
The Shrubberies Medical Centre is a well-established, patient-focused GP practice committed to delivering high-quality, compassionate healthcare to our diverse local community. We pride ourselves on providing accessible, safe and effective services while maintaining a welcoming and supportive environment for both patients and staff.
Our multidisciplinary team includes GPs, nurses, healthcare assistants, pharmacists, receptionists, administrators and management staff who work collaboratively to achieve the best possible outcomes for our patients. We foster a culture of teamwork, mutual respect and continuous improvement, where every member of staff is valued and encouraged to contribute ideas and drive positive change.
We are proud to be a forward-thinking practice that embraces innovation and continually seeks opportunities to improve patient services, staff development and operational efficiency. As part of our commitment to supporting our employees, we offer a friendly and inclusive working environment, opportunities for professional development and training, regular team engagement, and the opportunity to play a key role in shaping and developing primary care services within our community.
If you are looking to join a supportive, ambitious and patient-centred practice where your contribution will make a real difference, we would love to hear from you.